MEGHANA GUTTIKONDA

Cedar Park,TX

Summary

Experienced Business Analyst with 3 years across finance, healthcare, and technology sectors, specializing in data-driven decision-making and business process optimization. Contributed to cloud-based analytics platforms and scalable solutions to support enterprise-level decision-making. Skilled in integrating AI-powered tools to automate workflows and support strategic planning, including Python-based data modeling and predictive analysis. Strong Agile/Scrum background, working in rapid sprints with minimal documentation and strong collaboration with cross-functional teams. Expertise in SQL, Tableau, Excel, and Python to deliver actionable insights. Proficient in full SDLC, UAT, and stakeholder management. Recognized for a growth mindset, adaptability, and a user-centric approach to technology and design.

Business professional with comprehensive background in analyzing complex data to drive strategic initiatives. Known for enhancing operational efficiency and supporting decision-making processes through detailed analysis. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Proficient in data modeling and process improvement.

Overview

years of professional experience

Certification

Work History

ServiceNow Business Analyst

ServiceNow

02.2024 - Current

Created Tableau dashboards visualizing user behavior trends in ServiceNow usage, increasing adoption by 15% through targeted enablement strategies.
Developed complex SQL scripts to clean and analyze performance data, reducing issue resolution time by 12%.
Led UAT aligned with agile objectives, validating ServiceNow features with product owners and stakeholders.
Implemented a Requirements Traceability Matrix (RTM), reducing rework by 30%.
Prioritized user stories in Jira, improving sprint efficiency by 25%.
Leveraged Python to support ServiceNow analytics and AI-assisted feature rollouts.
Created ER diagrams and standardized testing workflows in Confluence to improve clarity and project consistency.
Explored AI's potential in IT workflow automation, contributing to future-ready roadmap discussions.
Integrated compliance and governance into ServiceNow development workflows.

ServiceNow Functional Analyst

ServiceNow Project (KPMG)

08.2020 - 07.2022

Collaborated with ServiceNow developers to customize HR and ITSM modules, improving usability and reducing training needs by 15%.
Created BRDs and SRS documents to define user stories and workflows for ServiceNow platform enhancements.
Led UAT and validation protocols, increasing stakeholder satisfaction by 15%.
Managed user stories and backlog in Jira, aligning sprint planning with agile delivery.
Designed Power BI dashboards connected to ServiceNow CMDB and ticket data, enhancing decision-making.
Conducted risk and impact analyses for proposed customizations.
Documented and maintained workflows using Confluence and Lucid chart.

Education

Master of Science - Computer Science

University of Bridgeport

Bridgeport, CT

12.2023

Bachelor of Engineering - Information Technology

Seshadri Rao Gudlavalleru Engineering College

AP, INDIA

04.2022

Skills

Programming & AI Integration: Python, Java (OOP), Advanced SQL, CI lifecycle tools
Databases: MySQL, Oracle, SQL Server, Apache Hive
BI & Visualization: Tableau, Power BI, Excel (Pivot Tables, VBA, Macros)
Web/Front-end: HTML5, CSS3, JavaScript (basic)
ETL & Integration: SSIS, Informatica, Control-M

CRM & Business Tools: Salesforce, SAP ERP, MS Visio, SharePoint
Project Management: Jira, MS Project, Confluence, Asana
Documentation: BRD, FRS, RTM, SRS, FRD
Methodologies: Agile, Scrum, Kanban, SDLC, Waterfall