Meghana Kote Maheshwarappa

• Working in a conversational AI-Platform for developing the UHG Chat Bots using a 3rd party tool Live Person and Azure.
• Mainly Involved in streamlining few development of GitHub actions using Git version control and agile methodologies for Regression test repositories.
• Worked with senior developers in helping them with the portal testing for chat functionalities.
• Making sure the chat functionalities works as expected in both mobile set up and browser using Microsoft Bot Framework Composer and Bot Framework Emulator.

Was part of the programme which included a 8 week training on both technical and soft skills with 12 week work placement as Full stack developer Intern in Optum .

• Continually updated product knowledge to ensure accurate information is provided to customers.
• Developed strong relationships with customers through active listening, understanding their needs and providing tailored solutions.
• Utilized JIRA defect tracking and Service now to track progress throughout the application testing process.
• Streamlined call handling processes for increased efficiency and reduced wait times.
• Maintained high-quality service standards, ensuring positive customer feedback.
• Collaborated with team members to achieve monthly targets and improve overall performance.
• Conducted regular training sessions for new hires, facilitating their integration into the team.
• Monitored team performance metrics, identifying areas for improvement and coaching staff accordingly.

• Performed manual testing of web applications to identify defects, analyze results and provide recommendations for improvement .
• Performed unit testing of web applications and troubleshot issues.
• Maximized efficiency in the QA process by developing automation scripts using tools such as Selenium WebDriver and TestNG.
• Aided in reducing time-to-market for new features by participating in Agile Scrum sprint planning, daily stand-ups, and retrospective meetings to ensure efficient communication across teams.
• Reduced defect rate by identifying, reporting, and tracking issues using bug-tracking tools like JIRA.
• Enhanced overall system performance through conducting thorough regression testing on new releases.
• Collaborated with development teams to resolve defects quickly, ensuring timely delivery of high-quality software products.