Meghan Coakley
Macomb,MI
Summary
Dynamic Program Manager with a proven track record at Commoneo, LLC, excelling in client relations and operational compliance. Expert in data analysis and program management, leveraging strong communication and organizational skills to drive supplier success and enhance customer satisfaction. Committed to delivering impactful results through strategic problem-solving and effective training initiatives.
Overview
11
11
years of professional experience
Work History
PROGRAM MANAGER
Commoneo, LLC
Shelby Township, USA
04.2019 - Current
- Coordinated communication between clients and suppliers to fill requisitions, address requirements or performance issues, manage contingent worker onboarding, and troubleshoot system issues.
- Oversaw program metrics and reporting to ensure compliance with Service Level Agreements (SLAs).
- Facilitated supplier success through periodic meetings to review recruitment strategies, business trends, and operational challenges.
- Leveraged strong problem-solving skills to ensure timely and effective customer service.
- Supported the Implementation Process and coordinated cross-functional efforts.
- Provided training to clients, suppliers, and end users on system use and operational procedures.
- Ensured that all project documentation is current, accurate, and archived for audit and legal compliance.
CLIENT SERVICE PROFESSIONAL/QUALITY SALES SPECIALIST
H&R Block
Chesterfield, USA
11.2017 - 04.2018
- Responded to customer inquiries both over the phone and in person, addressing questions and concerns to enhance customer satisfaction.
- Coordinated appointments for CPAs and customers using Appointment Managers to optimize scheduling efficiency.
- Organized important documents and paperwork in various filing techniques.
- Targeted local businesses with marketing efforts, successfully increasing clientele through strategic outreach.
ADMINISTRATION/PERSONAL ASSISTANT/CAMPUS RECRUITER
Young Entrepreneurs Across America
Shelby Township, USA
01.2015 - 10.2017
- Assisted Office Manager and Payroll Managers with payroll for the entire eastern region.
- Collaborated with customers, branch managers, and upper management to address customer service issues and support profit target achievement.
- Coordinated logistics for company trips, parties, and team building events to enhance employee engagement.
- Marketed company internships through class presentations.
- Recruited candidates for open positions and scheduled interviews to streamline hiring process.
- Supervised a team of three campus marketers.
Education
BACHELOR OF ARTS - Communication, Concentration in English
Oakland University
Auburn Hills, MI04-2018
Skills
- Microsoft Office Suite
- Windows and iOS
- Outlook proficiency
- Data analysis
- Multi-line phone systems
- Organizational skills
- Time management
- Communication skills
- Interpersonal skills
- Program management
Volunteer Experience
Micah 6, Volunteer, Jan '18-April '18 - Pontiac, MI
- Worked in gardens prepping planter beds, planting vegetables, and helped maintain gardens., Provided fresh produce to low-income families through community store and at pop up vendors., Cleaned up trash and graffiti throughout the Metro-Detroit area., Rallied for neighborhood improvement projects.
St. John Vianney - Catechist, Sept '14-Mar '18 - Shelby Township, MI
- Taught 4th through 8th grade catechism classes up of to 15 students.
- Created lesson plans based on each grade level and curriculum.
- Coordinated required volunteer service with church members, parents, and nursing home staff.
Timeline
PROGRAM MANAGER
Commoneo, LLC
04.2019 - Current
CLIENT SERVICE PROFESSIONAL/QUALITY SALES SPECIALIST
H&R Block
11.2017 - 04.2018
ADMINISTRATION/PERSONAL ASSISTANT/CAMPUS RECRUITER
Young Entrepreneurs Across America
01.2015 - 10.2017
BACHELOR OF ARTS - Communication, Concentration in English
Oakland University