Meghan Beaton
Greencastle,Pennsylvania
Summary
Over 25 years of billing experience 27 years in customer service Excellent reputation with resolving problems, improving customer satisfaction, and driving overall improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
B2B Customer Care Rep, Temporary Assignment
Oxo Intl Ltd. /Peopleshare Greencastle, PA
Chambersburg, PA
03.2022 - 05.2022
- Edited and updated Account Profile Cards detailing instructions for processing specific accounts.
- Functioned as backup for permanent team members in processing orders: checking availability, establishing shipping dates, communicating back orders and scheduling.
Accounts Payable Specialist
Anchor Health Properties
Charlottesville, VA
04.2021 - 02.2022
- Collaborate with Accounts Payable Team members in ensuring that all AP activity for 200+ medical office buildings, their designated Property Managers and Asset Managers is handled efficiently and accurately
- Serve as ‘AP Liaison’ between Anchor Health Properties and its AP clearing house, ‘AvidXchange’ and its Property Portfolio clearing house, ‘Yardi Voyager’ in creating, maintaining, and processing of payments (invoices, credit cards, expenses, refunds)
- Conduct research required to resolve any AP questions, inconsistencies and/or errors
- Responsible for communicating in clear, concise, and timely manner both verbally and in writing
- Present weekly status presentations at department and company meetings.
Accounts Payable/Accounts Receivable Coordinator
FASMA
Charlottesville, VA
10.2019 - 04.2021
- Responsible for coordination of all Accounts Payable activity; Accounts Receivable activity for Richey Lab customers; and serving as ‘AP Point of Contact’
- Create, maintain and process payments (invoices, credit cards, expenses, refunds) for sixty (60) physician practices including one hundred (100) individual physicians through Acumatica, accounting program
- Coordinate with Richey Lab (onsite orthotics shop) to develop and maintain purchasing records for product sold to physician customers (approximately 4000 pieces per month): initiate billing statements; post associated payments and track balances
- Respond to all incoming physician practice queries via email and/or telephone requiring interface with management, regional supervisors and office managers (Approximately 250 /wk)
- Track and process physician professional development expenses providing monthly updates to each physician
- Maintain vendor information integrity
- Process daily mail ensuring mail is either forwarded to applicable departments or scanned and electronically forwarded as needed
- Participated in migration of Quick Books to Acumatica including development and realignment of established work processes
- Train support personnel in assisting with responsibilities outlined above.
Billing Technician
City Of Griffin Utilities
Giffin, GA
05.2008 - 06.2019
- Maintained updated Customer Profiles for 26,000 customers, using dedicated software program (Banner/Cogsdale) in accordance with established policies and standards
- Executed 18 billing cycles per month for residential, city, and county services (electric, water, sewer, garbage, storm water, yard waste, and customer service fee)
- Reconciled lockbox payments against customer accounts
- Performed audit reports and provided results to Finance Department to outline customer payments and outstanding balances
- Developed and updated spreadsheets to track billing department performance
- Responsible for coordination and submission of residential contracts for organizations in community
- Completed billing cycles for Commercial/Industrial accounts
- Created 200 Invoices to bill customers for Solid Waste Department
- Communicated with Third Party payers to ensure bills were received and paid in timely manner
- Trained new employees in practices of Billing Department
- Provided Customer Service to all walk-in customers on daily basis and ensured that their concerns were addressed by appropriate department
- Provided back up for Call Center associates
- Answered customer phone calls, assessed their needs/concerns, and ensured resolution.
Cash Operations Specialist
IKON Office Solutions
Macon, GA
05.2002 - 05.2008
- Responsible for coordination of all payments for approximately 75 large corporate accounts
- Maintained assigned corporate accounts, using Banner billing program, to ensure accuracy and timely billing
- Collaborated with multiple business sources (IKON Regional Collectors, Banking Institutions) to reconcile payment transactions and applied any outstanding balances to appropriate invoices
- Performed reconciliations and reviewed results with direct supervisor
- Partnered with collection agents to review accounts and resolve outstanding balances
- Trained new employees in billing practices followed by Ikon Office Solutions.
Cashier/Office Lead
Kmart
Griffin, GA
09.1994 - 05.2002
- Responsible for managing daily functions of business office
- Coordinated employee schedules for personnel in cash office
- Ordered supplies and paid all expenses
- Coordinated data entry of approximately 500 daily retail transactions
- Balanced daily transactions against nine (9) cash boxes daily
- Ensured that average $30K-$40K total of daily cash was counted and prepared for courier in accordance with established pick-up schedule
- Trained new employees in practices followed by business office at Kmart.
Education
Associate Degree - Early Childhood Education
Gordon State College
Barnesville, GA05.1995
Skills
- Technical Skills
- Proficient in Use of: Banner, Cogsdale CSM, Microsoft Office (Word, Excel, Outlook); WordPad, Notepad
- Experience with: Oracle
- Participated in Six Sigma for Customer Service
- Flexible and Adaptable
- Collaboration
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Invoice Processing
Additional Information
References:
Brian Haynes – GIS Coordinator COG
(678)389-5860 (c)
Michael Meade – IKON Office Solutions
(860)568-6691 (c)
Penny Barnwell – Assistant Store Manager, Kmart (Retired)
(770)653-9098 (c)
Anne Marie Lombardo – Adjunct Faculty Gordon State College (Retired)
(770)228-3314 (h)
Timeline
B2B Customer Care Rep, Temporary Assignment
Oxo Intl Ltd. /Peopleshare Greencastle, PA
03.2022 - 05.2022
Accounts Payable Specialist
Anchor Health Properties
04.2021 - 02.2022
Accounts Payable/Accounts Receivable Coordinator
FASMA
10.2019 - 04.2021
Billing Technician
City Of Griffin Utilities
05.2008 - 06.2019
Cash Operations Specialist
IKON Office Solutions
05.2002 - 05.2008
Cashier/Office Lead
Kmart
09.1994 - 05.2002
Associate Degree - Early Childhood Education
Gordon State College
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