Meghann Mckay
Rio Rancho,NM
Summary
Highly-trained individual and skilled communicator who effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and prior authorizations as well as diagnostic testing in the Cardiovascular field. Strong knowledge of medical terminology and HIPAA regulations. Looking to obtain a challenging career in which I can utilize my extensive skillset in healthcare, patient communication, and computer management.
Overview
13
13
years of professional experience
Work History
Cardiovascular Technician
UNM Hospital
01.2023 - Current
- Supported cardiologists in providing comprehensive care to patients with cardiovascular issues through skilled EKG testing and analysis.
- Administered testing with electrocardiogram for patients experiencing events as a screening tool.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Boosted patient satisfaction through effective communication and empathy during EKG procedures.
- Monitored and documented heart rhythms according to physicians' orders in Monitor Room.
- Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
Patient Visit Specialist
Presbyterian Hospital
09.2019 - 01.2023
- Entered patient demographic and insurance data into electronic medical record system.
- Promoted superior experience by addressing patient concerns, demonstrating empathy, and resolving problems swiftly.
- Managed patient registration process, confirming data accuracy and completeness.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Central Dispatch Office
Lowe's Contact Center
03.2014 - 09.2019
- Scheduled, organized and maintained all Lowe’s deliveries throughout the nation.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Handled all customer escalations and assisted store with any order issues.
- Achieved highest level of customer satisfaction feedback within the company.
- Managed customer accounts and invoicing.
- Communicated with customers to provide delivery updates and resolution.
Mental Health Technician
Desert Hills
05.2011 - 12.2014
- Provided support to children with various psychological levels including Reactive Attachment Disorder, Oppositional Defiance Disorder and Post Traumatic Stress Disorder
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Administered medications to relieve symptoms and monitor effects on clients.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Education
GED -
University of New Mexico
Albuquerque, NM05.2008
Skills
- BSL Certified
- CPR Certified
- Current BAC (Basic Arrhythmia Course)
- Diagnostic Imaging
- Cardiac rhythm management
- Electronic Charting
- Medical Ethics
- HIPAA Compliance
- Patient Communication
Timeline
Cardiovascular Technician
UNM Hospital
01.2023 - Current
Patient Visit Specialist
Presbyterian Hospital
09.2019 - 01.2023
Central Dispatch Office
Lowe's Contact Center
03.2014 - 09.2019
Mental Health Technician
Desert Hills
05.2011 - 12.2014
GED -
University of New Mexico