Meghann Tuttle
Lancaster
Summary
Dynamic and reliable professional with a proven track record in customer service excellence in Real Estate, Knights of Columbus, and Applebee's, and previously at Frisch's Big Boy. Skilled in complex problem-solving and effective communication, I consistently enhanced guest experiences and fostered team collaboration, resulting in increased customer satisfaction and loyalty. Proficient in managing multiple tasks while maintaining high standards of cleanliness and hygiene.
I take pride in guiding others to maintain and build professional relationships with clients, building trust, and creating a strong team foundation in the workplace. I am ready to take my career to the next level in a professional environment where I can not only learn to advance, but help others advance around me. I am very quick to learn new things and very adaptable in new learning new tasks, while maintaining organization and a welcoming presence not only to clients, but to my team as well.
Overview
2
2
years of professional experience
Work History
Bartender
Knights Of Columbus 1016
11.2024 - Current
- Mixed and served beverages according to recipes and customer preferences
- Maintained cleanliness and organization of bar area for efficient workflow
- Assisted in restocking inventory, ensuring availability of essential supplies
- Provided exceptional customer service, addressing inquiries and resolving issues
- Operated cash register, accurately processing transactions and handling payments
- Collaborated with team members to enhance guest experiences and satisfaction
- Followed safety protocols to ensure a secure environment for guests and staff
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Learned new drink recipes and techniques to expand beverage offerings
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Server
Applebee's Grill + Bar
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Real Estate Agent
Rise Realty Co.
07.2024 - Current
- Assisted clients in property viewings, providing detailed information on listings and neighborhood features.
- Conducted market research to identify current trends and pricing strategies for residential properties.
- Collaborated with mortgage brokers to facilitate financing options for potential buyers.
- Developed marketing materials, including flyers and online listings, to attract prospective clients.
- Organized open houses and property showings, ensuring a welcoming environment for attendees.
- Maintained up-to-date knowledge of local real estate regulations and compliance requirements.
- Supported negotiation processes between buyers and sellers to achieve favorable outcomes for all parties involved.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Presented purchase offers to sellers for consideration.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
- Guided first-time homebuyers through purchasing process, making it less daunting and more understandable.
- Tailored communication style to meet diverse client needs, building trust and rapport.
- Negotiated favorable terms for buyers, ensuring their satisfaction and future referrals.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Coordinated appointments to show tenants and buyers prospective homes.
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
- Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
Shift Manager
Frisch's Big Boy
10.2023 - 11.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed staff hiring, training and supervision.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cultivated professional working relationships with peers and supervisors.
- Supervised ongoing daily production phases.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Implemented policies and standard operating procedures for continuous improvement.
- Kept accurate and detailed records of personnel progress and productivity.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw loading and unloading of packages in warehouse.
Education
Certification - Real Estate
Hondros College Of Real Estate
Columbus, OH04-2023
Skills
- Proficient in managing multiple tasks
- Service excellence
- Proven reliability
- Team player attitude
- Clear and effective communication
- Strong interpersonal skills
- Cleanliness and hygiene
- Complex Problem-solving
- Memory retention
- Employee development
- Decision-making
- Customer service focus
Timeline
Bartender
Knights Of Columbus 1016
11.2024 - Current
Server
Applebee's Grill + Bar
11.2024 - Current
Real Estate Agent
Rise Realty Co.
07.2024 - Current
Shift Manager
Frisch's Big Boy
10.2023 - 11.2024
Certification - Real Estate
Hondros College Of Real Estate
Similar Profiles
Sally MonkSally Monk
Server/Bartender at Knights of ColumbusServer/Bartender at Knights of Columbus
Angela LawandusAngela Lawandus
Administrative Assistant at Knights of Columbus Insurance - Lawandus AgencyAdministrative Assistant at Knights of Columbus Insurance - Lawandus Agency
Ian GilliamIan Gilliam
Volunteer at Knights of Columbus Council 14516Volunteer at Knights of Columbus Council 14516
Tarup MitraTarup Mitra
Condition Report Writer at Alliance Inspection ManagementCondition Report Writer at Alliance Inspection Management
Kyndall RobertsKyndall Roberts
Pharmacy Technician at Palmetto Family PharmacyPharmacy Technician at Palmetto Family Pharmacy