Meghean Bright
Erlanger,KY
Summary
Dynamic professional with extensive experience in customer service and patient access at St. Elizabeth Physicians. Proven ability to enhance patient experiences through effective insurance verification and registration processes. Skilled in training staff and implementing operational improvements, fostering a collaborative environment while ensuring HIPAA compliance and efficient service delivery.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
St. Elizabeth Physicians
02.2024 - Current
- Managed patient check-in and registration processes to ensure efficient service delivery.
- Coordinated insurance verification and eligibility checks for seamless patient access.
- Assisted with scheduling appointments and follow-up communications to enhance patient experience.
- Trained new staff on operational procedures and systems for improved workflow efficiency.
E-Commerce Manager
Illumynt
10.2022 - 01.2024
- Managed daily e-commerce operations, ensuring smooth order processing and customer satisfaction.
- Developed and executed targeted digital marketing campaigns to enhance online visibility.
- Analyzed website traffic and sales data to identify trends and inform strategic decisions.
- Collaborated with cross-functional teams to optimize product listings and inventory management.
Production Manager
Blair Technology Group
10.2021 - 01.2022
- Managed daily production schedules to optimize workflow and meet deadlines.
- Coordinated cross-functional teams to ensure seamless operations and communication.
- Implemented quality control measures to enhance product consistency and reliability.
- Trained team members on safety protocols and operational procedures.
Customer Service Manager
Blair Technology Group
09.2018 - 10.2021
- Managed customer inquiries through multiple channels, ensuring timely and effective resolutions.
- Trained new staff on customer service protocols and best practices for enhanced performance.
- Implemented feedback mechanisms to gather customer insights, improving service delivery.
- Analyzed customer feedback data to identify trends and inform service improvements.
Department Lead
Blair Technology Group
11.2016 - 09.2018
- Led team in optimizing operational workflows and enhancing productivity across departments.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Implemented process improvements that reduced inefficiencies and streamlined daily operations.
- Coordinated cross-functional projects to align departmental goals with organizational objectives.
Education
High School Diploma -
Holmes High School
Covinton,KySkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Languages
English
Full Professional
Timeline
Patient Access Representative
St. Elizabeth Physicians
02.2024 - Current
E-Commerce Manager
Illumynt
10.2022 - 01.2024
Production Manager
Blair Technology Group
10.2021 - 01.2022
Customer Service Manager
Blair Technology Group
09.2018 - 10.2021
Department Lead
Blair Technology Group
11.2016 - 09.2018
High School Diploma -
Holmes High School