Meghin K. Goods
Clarksville,TN
Summary
Educated and motivated young adult seeking a prospering environment to thrive in. Looking to attain a position that will enable me to use my strong communication skills, customer service background, and my ability to work well with others.
Career Oriented Individual With Excellent Customer Service Skills.
Professional with strong foundation in real estate operations, skilled in managing complex transactions from contract to close. Known for excellent organizational abilities, effective communication, and keen attention to detail. Highly collaborative, adaptable to changing priorities, and consistently delivers results. Proficient in document management, client relations, and multi-tasking in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Real Estate Transaction Coordinator
Kyrstin Frate - Keller Williams Realty
04.2022 - 02.2023
- Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
- Collaborated with escrow officers, title companies, inspectors, appraisers, attorneys, and other professionals to address any issues or discrepancies that arose during transactions.
- Reduced errors in contract preparation with meticulous attention to detail and thorough understanding of legal requirements.
- Managed multiple concurrent transactions with exceptional organization skills, ensuring deadlines were met and clients were updated regularly.
Director of Operations
Kyrstin Frate - Keller Williams Realty
01.2020 - 04.2022
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Streamlined communication channels within organization, implementing comprehensive internal communication platform that facilitated real-time information sharing.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
SMALL BUSINESS OWNER
BS BATH BOMBS & MORE
01.2016 - 01.2020
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
CHILDCARE PROVIDER
SELF-EMPLOYED
01.2014 - 07.2019
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Worked with children to develop good cognitive, physical and language skills.
CUSTOMER SERVICE REPRESENTATIVE
CONVERGYS CORP
08.2011 - 12.2011
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Education
Associate of Arts - BUSINESS ADMINISTRATION
Strayer University
Nashville, TN01.2020
High School Diploma -
East Nashville High School
Nashville, TN05-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Real estate transactions
- Construction management
- Real Estate Laws Knowledge
- Real Estate Transactions Competence
- Financial management
- Employee management
- Business development
- Decision-making
- Client relationship management
- Sales and marketing
- Operational leadership
- Attention to detail
- Time management
- Computer skills
- Excellent communication
- Team leadership
- Organizational systems
- Relationship building
- Interpersonal skills
- Event planning
- Documentation and reporting
- Scheduling
- Recordkeeping
- Social media promotion
- Event marketing
Certification
- Advanced Forklift Operator Certification - TCAT Dickson
TOP 25 REALTORS AWARD 2021
OUR TEAM PLACED IN THE TOP 25 REALTORS IN THE COUNTRY FOR UNITS SOLD WITH KELLER WILLIAMS REALTY
Timeline
Real Estate Transaction Coordinator
Kyrstin Frate - Keller Williams Realty
04.2022 - 02.2023
Director of Operations
Kyrstin Frate - Keller Williams Realty
01.2020 - 04.2022
SMALL BUSINESS OWNER
BS BATH BOMBS & MORE
01.2016 - 01.2020
CHILDCARE PROVIDER
SELF-EMPLOYED
01.2014 - 07.2019
CUSTOMER SERVICE REPRESENTATIVE
CONVERGYS CORP
08.2011 - 12.2011
Associate of Arts - BUSINESS ADMINISTRATION
Strayer University
High School Diploma -
East Nashville High School
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