Megi Azbegu
Tampa,FL
Summary
Poised, personable, and dedicated to fostering a collaborative team environment. Thrives on building strong relationships with customers and providing exceptional service. Welcoming attitude creates a positive and inviting atmosphere for all. Proven track record in customer relations, committed to delivering outstanding experiences that exceed expectations.
Overview
9
9
years of professional experience
Work History
Customer Service Call Center Agent
Avelo Airlines
Remote
11.2022 - 01.2024
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
- Participated in regular team meetings to discuss performance metrics, share insights, and foster a collaborative work environment.
- Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
Flight Attendant
American Airlines
05.2021 - 10.2022
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service
Customer Service Supervisor
Jetstream
09.2018 - 05.2021
- Oversaw team implementation of efficient methods, operational practices and procedures.
- Collaborated with cross-functional teams on initiatives that drive positive customer experiences
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Analyzed customer feedback data to identify trends and areas of improvement in the customer service department
- Prepared and set up for new employee orientations
- Answered questions regarding examinations, eligibility, salaries, benefits, and other pertinent information
- Managed payroll processing by verifying timesheets and ensuring accuracy of payments
- Prepared reports on employment data, recruiting statistics and turnover rates
- Provided administrative support by scheduling meetings, arranging conference calls and taking notes during meetings
Operations Supervisor
Jetstream
06.2015 - 09.2018
- Utilized problem solving skills to anticipate potential risks or obstacles within the organization
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products
- Supervised accounts payable and accounts receivable for accuracy and completeness
- Coordinated with external auditors to complete year-end audits efficiently
Education
Bachelor - Business Administration
Salem State University
Salem, MA05.2021
Skills
- Complaint resolution
- Problem-solving skills
- Verbal and written communication
- Interpersonal skills
- Training experience
- Multitasking and organization
- Team building and leadership
Timeline
Customer Service Call Center Agent
Avelo Airlines
11.2022 - 01.2024
Flight Attendant
American Airlines
05.2021 - 10.2022
Customer Service Supervisor
Jetstream
09.2018 - 05.2021
Operations Supervisor
Jetstream
06.2015 - 09.2018
Bachelor - Business Administration
Salem State University