Megi Bezhani
Leominster,MA
Summary
Experienced in crisis management and emergency response, my role at Leominster Emergency Communications allowed me to utilize computer-aided dispatching skills and critical thinking abilities to improve operational efficiency and foster a collaborative team environment. Thriving in high-stress scenarios, consistently delivered prompt and accurate support, effectively coordinating efforts for both first responders and customers.
Overview
5
5
years of professional experience
Work History
911 Dispatcher
Leominster Emergency Communications
11.2021 - Current
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assisted callers in emergency situations with appropriate information and support.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Assistant Manager
Simply Ortho
09.2020 - 11.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor Of Applied Science In Information Technology - Paramedics And Health Science
Anna Maria College
Paxton, MA05.2017
Skills
- EMS Dispatch
- Computer Skills
- Coordination and Cooperation
- Police and fire procedures
- Works Well Under Pressure
- Information Gathering and Relay
- Problem-Solving
- Emergency Medical Instruction
- Stress Tolerance
- Teamwork and Collaboration
- Data entry proficiency
- Computer-aided dispatching
- Crisis Management
- Records management
Languages
Fluent in:
- Albanian
- English
- Italian
Proficient in:
- French
- Spanish
- American Sign Language
Languages
Albanian
Native or Bilingual
Italian
Limited Working
Sign Language
Limited Working
Timeline
911 Dispatcher
Leominster Emergency Communications
11.2021 - Current
Assistant Manager
Simply Ortho
09.2020 - 11.2021
Bachelor Of Applied Science In Information Technology - Paramedics And Health Science
Anna Maria College
Similar Profiles
Meseri AmareMeseri Amare
Power Platform & SharePoint Developer at City of Milwaukee – Department of Emergency Communications.Power Platform & SharePoint Developer at City of Milwaukee – Department of Emergency Communications.
Jeanette GiossiJeanette Giossi
Operations Supervisor at Emergency Communications of Southern OregonOperations Supervisor at Emergency Communications of Southern Oregon
Anna-Marie VladicicAnna-Marie Vladicic
Telecommunications Officer at North Texas Emergency Communications Center (NTECC)Telecommunications Officer at North Texas Emergency Communications Center (NTECC)
Erin RosaErin Rosa
Reimbursement Specialist at Allcare Plus PharmacyReimbursement Specialist at Allcare Plus Pharmacy
Jovani RiveraJovani Rivera
Market Basket Cashier at Market BasketMarket Basket Cashier at Market Basket