Megi Dumani

• Promoted to a Senior TA Specialist for EMEA,

In addition to the responsibilities below as a TA Specialist,

• Recruiting senior level positions for EMEA - such as Enterprise level, G&A, Specialist role ie: Operations Managers, Marketing Specialist, Sales Analytics Managers, L&D Managers, QA Specialists, TA Managers etc
• Sourcing, shortlisting, headhunting, conducting initial calls, Harver assessment, Interviews
• Using variety of sourcing techniques to identify and attract top talent via job boards, social media, networking, referrals, and sites such as korea.gr / jobs.bg for EMEA region
• Screening CVs, initial interviews, scheduling and conducting interviews
• Recommending suitable candidates to Operations and Hiring Manager
• Manage the candidate experience from initial contact, to interviewing to onboarding to ensure a positive and professional experience throughout
• Stakeholder and Operations management - build strong relationships with hiring managers, clients, Operations, HR across whole EMEA
• Set up Kickoff calls with Stakeholders to get requirements and specifics
• Worked within the Greek, Polish, Bulgarian, Egypt and South Africa market supporting their hiring needs
• Onboarding - responsible for the full onboarding of all hires for EMEA
• Maintained up-to-date awareness on current recruitment strategies commonly used.
• Assessed client needs to formulate tailored strategy to provide support.
• Streamlined employee recruitment processes for increased efficiency.

• TA Specialist for BPO Outsourcer (Automotive, Customer Service, Finance, Travel, Transportation, Software, Technology, Healthcare clients)
• Responsible for full recruitment life cycle process (start to end) and onboarding for the whole EMEA region
• Posting, advertising, sourcing, shortlisting, headhunting, conducting initial calls, sending Harver assessment, Interviews and hire all agents per month,
• High volume agent hiring – Target 35 agents per 6 weeks - CSR, Outbound Sales Rep (German, Nordic, European languages, Arabic) Trainers, Team Leaders across EMEA
• Responsible for all Agent interviews and offering positions to CSR agents
• Working with various clients and stakeholders and being able to deliver to their expectations and understand requirement and needs of all (automotive, travel, transportation, software & technology, healthcare)
• Leading Operational & Client Stakeholder meetings on a weekly, bi-weekly basis to report, update, analyze & evaluate current hiring, future hiring, recruitment strategies, TA recommendations, evaluated attrition, risk, process improvements and solutions
• Set up monthly referral meetings with our new starters during their training sessions to go through referral programs
• Raising tickets to generate new hire credentials, equipment shipment, first day training plan
• Building and maintaining a talent pipeline for future hiring needs
• Continuously improve and innovate recruitment processes and practices
• Conducting background checks, referral checks, credit checks
• Utilizing ATS - Taleo Oracle, AskNow, HX Connect, Harver Assessment, Text Recruit, Avaya, Microsoft Teams, Zoom, Microsoft 360, Outlook
• Detailed reporting to track progress, attrition, risks and identify trends to feedback to Operations and Stakeholders to improve process
• Regularly reviewing recruitment process to improve efficiency and effectiveness
• Responsible for market research, market pricing and recommendations to client and operations
• Collaborating with hiring managers and operations to develop job descriptions, interview questions, candidate evaluation criteria

• Working closely with the Operations and Business Partners developing and implementing recruitment strategies
• Managing full cycle recruitment process from shortlisting, sourcing, screening, interviewing, hiring and onboarding,
• High volume recruitment for Openreach on a national scale
• Grading Video Interviews as part of the shortlisting process
• Screening applicants and conducing assessments
• Actively sourcing and engaging passive talent via Social Media channels
• Scheduling candidates nationally to various assessment hubs
• Producing offers, triggering screening and onboarding
• Developing talent pools and pipelines for current and upcoming hiring requests
• Creating engaging job adverts to take to market
• Developing recruitment plans with the business
• Building compelling content for campaigns
• Facilitating internal mobility / contract change / promotions Producing MI, reports and presentations
• Regretting and progressing applicants and updating ATS – Taleo
• Kept organisation in compliance with employees' rights, equal opportunity and industry-specific requirements.

• Recruitment for an outsourcing company with clients such as Bupa, Photobox and Allianz
• supporting Full-time permanent and fixed term contracts
• Responsible for high volume recruitment of all home-based remote customer service agents CSR and Team Leaders
• Conducting 6 interviews per day (1st stage and 2nd stage) using Adobe Connect
• Accurate and efficient management of candidate recruitment process
• Assessing candidate’s application, suitability and shortlisting based on Harver results
• Booking and scheduling candidates for interviews in advance to build pipeline
• Final decision maker regarding the outcome of the interviews based on suitability, Harver results and interview scores
• Providing accurate constructive feedback to applicants
• Creation of additional skills tests based on client requirements (ie: role play)
• Care calls, onboarding calls and HR related queries
• Carrying out all relevant admin related to the webcam interviews
• Liaising with Operations team and Planning regarding recruitment campaign and requirements for current and future needs
• Providing expert recruitment advice to all departments
• Sourcing and creating pipeline of potential candidates
• Liaising with Pre-employment screening Manager and IT onboarding manager to ensure candidates are IT prepared
• Carrying out background checks (DBS, CCJs etc)
• Producing and presenting reports via Skype and Adobe Connect
• Building relationships with business leaders and managers
• Using SharePoint for storing CVs, scores, overall comments, interview notes

• Recruitment for a Japanese outsourcing gaming company who require localisation testers, games testers, translators, freelancers, IT and Tech, who are native or biligulas for various languages
• Zero-hour contract recruitment / project base roles / fast paced due to nature of projects
• Responsible for the whole recruitment process for the partnering company SIDE
• Ad-hoc roles such as audio engineers, marketing assistants, executive assistants
• Looking for up to 10 different language speakers daily (Nordic, German, French, Italian, Spanish, Japanese etc)
• Coordinating interviews across all functions and scheduling interviews across multiple time zones
• First point of contact for returning candidates, freelancers and new candidates
• Operating within a large global team (Scotland, Romania, USA, Japan)
• Candidate search, shortlisting, headhunting, LinkedIn and interviewing (competency and behavioral based interviews)
• Coordinating, scheduling and setting up IT rooms and exams for the candidates
• Liaising with the operations team for Localisation and for Translation departments daily
• Coordinating, scheduling meetings, preparing presentations and recruitment campaigns for Director of Localisation and Director of Translation
• Building a pool of talent consisting of various different languages
• Assist with HR related queries as well as advise and general administrative duties
• Achievements; 30 bilingual candidates in the space of 1 months

• Full recruitment cycle for permanent recruitment roles such as Junior Recruiters, Marketing, IT and Software Developers, Finance
• Account manager for a successful international recruitment client placing suitable candidates for trainee recruitment positions (European language candidates - Rec-to-Rec (Germans, Nordic, Spanish, French, Italian),
• Regularly working on Ad-hoc roles
• Candidate search, shortlisting, headhunting, LinkedIn and interviewing (competency and behavioral)
• Creating and uploading job adverts
• Setting up and leading candidate interviews and preparation meetings
• Networking with existing clients, client meetings and lead generations
• Assist with queries as well as advise and general administrative duties
• Achievements; placed 6 trainee candidates within 3 month probation period (up to £15K billing every month)

• Place suitable candidates for various government contracts, facilities engineers, electrical engineers, Helpdesk, accounts assistants, facilities maintenance coordinators etc
• Providing FTC, Perm and Zero-hour contracts
• Candidate search, attraction, testing, vetting and interviewing (competency and behavioral)
• CTC clearance, DBS checks, reference checks
• Networking with existing clients for business sales development
• Client meetings and lead generations
• Assist with queries as well as advise of proper working processes
• Process timesheets, payroll, bookings and queries quickly, effectively and correctly
• Use high levels of IT literacy across various systems and programs
• General administrative duties, fixation of CVs
• Excellent telephone manner and customer service
• Continuous Improvement and Business Development on a regular basis
• Achievements in the first 3 months’ probation, placed 20 candidates in different positions