Summary
Overview
Work History
Education
Skills
Cleaning solutions training
Timeline
Generic

Megi Ekaladze

New York

Summary

Dynamic General Manager with a proven track record at Ameri Plaza, excelling in operations management and team leadership. Spearheaded initiatives that drove year-over-year business growth and enhanced customer relations. Expert in training and development, fostering a culture of continuous improvement while optimizing efficiency and reducing costs.

Overview

8
8
years of professional experience

Work History

General Manager

Ameri Plaza
09.2017 - 09.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.

Housekeeping Supervisor

Ameri Plaza
02.2016 - 09.2017
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Managed laundry sorting, washing, drying, and ironing.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
  • Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
  • Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
  • Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
  • Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
  • Developed comprehensive training manual for new hires, significantly reducing onboarding time.
  • Negotiated with suppliers to secure cost-effective purchasing agreements for cleaning supplies.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Housekeeper

Ameri Plaza
05.2015 - 02.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.

Education

Graduate Certificate - Tourism And Hotel Management

Caucasus University
Tbilisi, Georgia
11-2021

Choral Conducting

Tbilisi Music Conservatory
Tbilisi, Georgia
06-2003

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Effective leader
  • Time management
  • Training and coaching
  • Customer relations
  • Training and development
  • Staff training/development
  • Customer relationship management
  • Verbal and written communication
  • Quality management

Cleaning solutions training

Trainings about all product line of cleaning solutions for Company: "Grass Georgia" 

Timeline

General Manager

Ameri Plaza
09.2017 - 09.2023

Housekeeping Supervisor

Ameri Plaza
02.2016 - 09.2017

Housekeeper

Ameri Plaza
05.2015 - 02.2016

Graduate Certificate - Tourism And Hotel Management

Caucasus University

Choral Conducting

Tbilisi Music Conservatory

Similar Profiles

CREATE PROFILE