MEGLENA DRAGANOVA

Operations Manager for Chicago IL and Houston TX terminal. Supervising team of 60+ employees ( dispatchers and drivers ).

Ensure smooth daily operations; ensure enough freight, drivers, and equipment .Maintain drivers busy and meet company’s financial goals . Escalate issues to Senior Management immediately and persistently until resolved. Manage Ops Supervisor and Dispatch Support Supervisor effectively to ensure every member of Ops is performing their jobs at the expected level at all times. Prioritize and assign/reassign tasks as needed to make sure everyone on the team works on what’s most important to the company first. Foster a performance-oriented culture by continuously providing the staff with objective and constructive performance feedback along with necessary coaching and counseling; promptly recognize high-performing staff while timely addressing under-performing staff. Lead, train, and mentor the team regularly to strive to meet company goals.

Position:
5/2018 – 5/2019 Lead Dispatcher
5/2019 – 5/2020 Personal Assistance to the CEO

5/2020 - 5/2022 Team Supervisor
5/2022 – 3/2023 Operations Manager
Job Summary:
Ensure smooth daily operations; ensure enough freight, drivers, and equipment .Maintain drivers busy and meet company’s financial goals . Escalate issues to Senior Management immediately and persistently until resolved. Manage Ops Supervisor and Dispatch Support Supervisor effectively to ensure every member of Ops is performing their jobs at the expected level at all times. Prioritize and assign/reassign tasks as needed to make sure everyone on the team works on what’s most important to the company first. Foster a performance-oriented culture by continuously providing the staff with objective and constructive performance feedback along with necessary coaching and counseling; promptly recognize high-performing staff while timely addressing under-performing staff. Lead, train, and mentor the team regularly to strive to meet company goals.
Duties and Responsibilities:
Pull various performance metrics and financial reports regularly to ensure team is meeting the company’s financial goals
Review the Customer Volume Spreadsheet and call meetings with
department heads to address various issues
Review fuel consumption and efficiency reports weekly
Develop formal staff training curriculums and job manuals/procedures ;
ability to effectively train staff members to ensure they are prepared to do their jobs.
Perform soft inventory of all company assets weekly
Report weekly recruiting/retention stats to Management.
Develop a new Ops employee onboarding program
Collect and merge the daily summaries from the daytime supervisor and the nighttime supervisor, compile a daily summary and send to Management.
Assist HR and Safety to ensure new employees and terminated employees are processed in accordance with the company’s standard policies and procedures.
Approve staff members’ PTOs
As a member of Management, always lead by example on quality of
communication, responsiveness, professional attitude, and
attendance/punctuality to foster a positive culture
Develop and maintain the department’s official employee training program including standard operating procedures and job manuals.
Ensure all revenues and expenses are captured accurately and timely.
Provide necessary information timely to Accounting
Involve HR and Senior Management promptly when any labor/compliance/job performance issue arises with any staff member that you cannot resolve alone.
Act as temporary backup when a staff member is out of the office/unavailable to carry out the assigned tasks.
Recommend promotions, demotions, and/or disciplinary actions

Personal Assistance position:

Organized and coordinated conferences and monthly meetings
Responded to emails and other correspondence to facilitate communication and enhance
business processes
Processed travel expenses

Developed and updated spreadsheets and databases

Filed paperwork and organized computer-based information

Answered high volume of phone calls and email inquiries

Arranged and accept meetings, ensuring accuracy and effective time management

Managed calendar

Managed administrative tasks including, but not limited to, reports, memos, letters, travel
bookings, expense reports, and other documents

Job Summary:
Preplan / Dispatch loads; communicate dispatch to assigned drivers;
confirm dispatch with drivers; monitor dispatched trucks and shipments; proactively communicate ETAs and issues to customers.
Continuously work diligently and proactively to minimize charges. Provide excellent driver and customer experience by answering all
emails/calls accurately, completely, and timely; assist drivers with resolving dispatch issues timely. Ensure smooth daily operations

Duties/Responsibilities:

Ensure/audit all dispatchers are dispatching preplanned containers to drivers timely and accurately. Preplan next day’s loads
Regularly review equipment report
Work with Safety and Equipment teams to address equipment related issues timely to ensure smooth operations.
Send the Daily Reports to Management
Recommend promotions, demotions, and/or disciplinary actions of Operation’s Team
As a member of Management, always lead by example on quality of
communication, responsiveness, professional attitude, and
attendance/punctuality to foster a positive culture within your own
department as well as throughout the company.

Seasonal location - exchange H2B program
Seafood Restaurant

Working in a country club - lunch/dinner grill and fine dinning restaurant at night . We did a lot of parties and banquets ( 500-1000 people) , including setting up and decorating.