Margaret (Meg) Lynch
Chagrin Falls
Summary
Goal-oriented manager with distinguished experience in many industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent and development. Seeking a challenging role in a positive and open-minded team environment where an impact can be made in productivity and revenue stream.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Data Literacy Instructional Design Lead
Sherwin-Williams - Corporate Office
04.2023 - Current
- Collaborated with subject matter experts to develop accurate and relevant course content for diverse learner audiences.
- Optimized content delivery by utilizing various instructional technologies such as webinars, video tutorials, and online quizzes.
- Streamlined content production processes by leveraging rapid authoring tools like Articulate Storyline.
- Conducted thorough needs analyses for each project, ensuring alignment between learning objectives and business goals.
- Established metrics for evaluating the effectiveness of training programs, leading to data-driven improvements over time.
- Increased training efficiency by designing and implementing streamlined e-learning modules within Oracle tailored to specific customer needs.
Program Manager, Learning Design
Sherwin-Williams - Protective Coatings Group
03.2021 - 04.2023
- Engaged Sales Force Effectiveness Directors and key stakeholders on a monthly basis to asses progress, gain continual buy in and make adjustments where necessary.
- Created and maintain Sales Academy curricula, research topics and conceptualized course format, subject matter and modalities of presentation.
- Defined the 12 competencies for commercial organization
- Targeted diverse learning modalities in development of new course content and training programs.
- Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve learning goals, with an cumulative NPS of 89.
Sales Enablement Manager
State Industrial
09.2018 - 01.2021
- Lead timeline and migration to new LMS.
- Manage all 750 users and reporting in LMS.
- Coordinate all 6 in person trainings and deliver content or facilitate delivery of content.
- Develop new hire training curriculum and method of delivery; containing 10 new courses, 3 learning tollgates with testing and role plays.
- Drive 100% CRM usage for homegrown CRM platform and manage and prioritize enhancement and bug list of 121 items.
- Leverage technology for enablement of the sales team, including OneDrive, SharePoint and PDF Expert.
- Coach sales team in field to provide strategies on how to leverage relationships, improve sales and close rates.
- Assessed skill gaps for sales employees and developed training courses and curriculum to meet identified needs resulting in the implementation of 8 new courses and updating 45 courses for 2021.
- Created 3 in-depth New Hire Training Guides for sales and sales managers.
- Delivered 12 new employee onboarding and training sessions via Microsoft Teams and State's LMS.
Paraprofessional Educator
Chagrin Falls Schools
08.2014 - 09.2018
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Redirected students using Positive Behavior Support (PBS).
- Instructed students with autism, Down syndrome and other disabilities.
- Developed and managed instructional materials and reports.
- Redirected poor behavior using positive reinforcement method, resulting in 50% decrease in unsafe behavior in classroom.
Sales Training and Development Manager
General Electric
02.2004 - 10.2012
- Led cross functional meetings to gather crucial information from multiple teams and locations that were critical to the success of the Sales Training Organization
- Managed timeline and built training curriculum for the Sales Support Customer Service team and implemented rollout within a 6 month time constraint with 100% adoption rate
- Prioritized the needs of the sales force for the Relationship Management tool, assisted in the implementation of those needs and upgrades to the CRM system
- One of 3 worldwide Certified Jeffrey Fox, Dollarization® instructors
- Designed, developed & delivered the online content curriculum
- Trained GE Corporate on Economic Value Selling, as part of the new Essentials of Sales Management Course
- Initiated the development of online content with several outside vendors to meet budgetary constraints within GE
- Constructed, planned, communicated & coordinated training events working closely with the training team to insure accuracy and efficiency
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Managed new employee orientation training process for more than 50 employees each year.
District Distribution Sales Manager
General Electric
07.2001 - 02.2004
- Graybar's (1 of 3 major distributor's for GE) Richmond District Sales Contact, where the district finished at 14% POS year over year.
- Additionally partnered with GE Supply (GEXPRO) which finished at $1.925 MM 25%V, and Grainger which finished at $273MM 15%V.
- Converted key independent distributor, Foster Electric, to 100% GE at Graybar Richmond (Valentine Electric) and GE Supply Richmond (ELS and Blue Eagle), as well as several others, to ensure continued growth and allegiance
- Managed 8 employees in the district selling lighting products and services worth over $600MM.
Project Manager
Life Line Screening of America
09.1996 - 06.2001
- Assisted in development of company's customized software application and trained 62 customer service representatives on the application.
- Managed scope, timeline and implementation of sales support help desk.
- Directed the process, development and usage of new brochures, press releases and advertising.
- Managed timeline and project scope for recovery and redeployment of $50MM in medical equipment for 20 different locations.
- Created and maintained all inventory records company wide Sales Support Manager.
- Developed over 20 marketing pieces, including brochures and inserts, to increase sales effectiveness with a return rate of 10.2%.
- Lead the development and initiated implementation of new database for sales support and management of customer information and medical records.
- Recruited, hired and trained 12 administrative employees and 18 outside sales representatives.
Education
Bachelor of Science - Secondary Education, English Composition & Literature
Ohio Un
Athens, OHSkills
- Six Sigma Greenbelt
- Coaching
- MS Office
- Learning Management Systems
- Relationship Management
- Advanced problem solving
- Project planning and development
- Sales expertise
- International sales support
Certification
- Six Sigma Greenbelt
- Project Management Certified
- Lockwood Leadership Certified
- Dollarization(R) Instructor
- Ohio Long Term Teacher's Substitute Certificate
- Certified Dollarization Instructor
- Certified CECOR Instructor
- Certified Lockwood Leadership
Additional Information
Member of the Fraternal Order of Eagles (FoE)
Member of Pi Beta Phi Fraternity for Women
Member of the Daughters of the American Revolution (DAR)
- American History Chair
- Selection Committe Co-chair
Passionate volunteer and yogi
Timeline
Data Literacy Instructional Design Lead
Sherwin-Williams - Corporate Office
04.2023 - Current
Program Manager, Learning Design
Sherwin-Williams - Protective Coatings Group
03.2021 - 04.2023
Sales Enablement Manager
State Industrial
09.2018 - 01.2021
Paraprofessional Educator
Chagrin Falls Schools
08.2014 - 09.2018
Sales Training and Development Manager
General Electric
02.2004 - 10.2012
District Distribution Sales Manager
General Electric
07.2001 - 02.2004
Project Manager
Life Line Screening of America
09.1996 - 06.2001
Bachelor of Science - Secondary Education, English Composition & Literature
Ohio Un
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