MEG R BEHUNIAK
Lutz,Florida
Summary
Accomplished customer experience professional with demonstrated expertise in building dynamic, customer-facing teams to cultivate customer relationships & facilitate strategic partnerships for Win/Win/Win solutions. Areas of expertise include but are not limited to: Sales Strategy, Business Development, International Markets, Business Intelligence, Consultative Sales, Product Management, Relationship Marketing, Instructional Design & Go- To-Market Strategy
Overview
23
23
years of professional experience
Work History
Chief of Staff
Markaaz
Austin, Texas
08.2021 - 10.2021
- Managed 10 employees with continuous coaching and mentoring.
- Attended executive partner meetings to drive strategic directives
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
Sr Service Manager
Syniverse Technologies LLC
Tampa, FL
08.2008 - 07.2021
- Managed successful negotiations of long-term contract renewals with existing customers resulting in 100% renewal rate.
- Worked with customers to educate and inform on Syniverse products & services, effectively closing over 20 deals that drove $1.5M in upsell revenue.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Monitored customer service level agreements (SLAs) and provided optimal solutions for conflict resolution.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Attended trade shows and seminars to promote products and network with industry contacts.
Sr. Product Manager
Syniverse Technologies LLC
Tampa, FL
11.2017 - 10.2018
- Managed strategy for Syniverse’s business intelligence portfolio including evolution to 5G & Internet of Things (IOT) technologies
- Developed strategic revenue and market expansion plans for new and mature mobile operators
- Evaluated market pricing and opportunities/risks to existing and new customers
- Conducted SWOT analysis’ of key competitors, their customers, pricing, and product strategies
- Assisted marketing and training organizations in the development of sales collateral, product documentation & go-to-market launch materials & campaigns
- Met with customers and prospects to brainstorm opportunities for enhancements
- Developed business cases to substantiate new initiatives for product iteratione
- Drove road map and product strategy in collaboration with company strategy, sales, and marketing plans
Sr. Instructional Designer/Trainer
Syniverse Technologies LLC
Tampa, FL
02.2000 - 08.2008
- Hired as lead Instructional Designer/Trainer responsible for high profile, company-wide initiative to develop e-learning curricula to teach wireless telecommunication service providers about FCC mandate
- Outcome resulted in delivery of e-learning curriculum viewed by over 2000 customers in over 100 locations within period of three months creating overall savings to Syniverse of over $500K
- Traveled to customer sites, complete needs assessments and identify opportunities to expand or enhance commercial training offerings
- Developed robust and intuitive customer education materials (both synchronous and asynchronous) for Wireless Service Providers
- Delivered customized training in variety of instructor lead training (ILT) and distance learning media
Education
Bachelor of Arts - Education
University of Florida
Gainesville, FL08.1996
Skills
- Strategic planning
- Staff Management
- Written Communication
- Critical Thinking
- Training and Development
- Presentation design
- MS Office Suite (Advanced)
Accomplishments
- Selected by Syniverse’s executive leadership team for the President’s Club Award(s) in 2009, 2013 & 2019 The President’s Club Award represents the highest honor an employee can receive at Syniverse.
- Received Syniverse Individual Awards of Excellence (2000, 2001, 2002, 2005 & 2006)
- Nominated by Syniverse customers for the Customer Commitment Award in 2001 and 2002
- Lead Facilitator - Suncoast Kids Place (http://www.suncoastkidsplace.org/) - Support bi-monthly “Grief Groups” with At Risk Youth
- Fundraising Chair – 2009 Pink Tie Gala (www.pinktiesuncoast.com) - Florida Suncoast Affiliate of Susan G Komen for the Cure
Affiliations
Military Spouse Employment Partnership, Blue Star Families, Blue Star SpouseForce, VetForce, University of Florida
Alumni Association, GSMNA, BARG
VOLUNTEER ACTIVITIES
Board Member, Syniverse Employee Association
Volunteer Committee Chair
Camp Erin (Eluna Network) (https://elunanetwork.org/)
Cabin Leader
Timeline
Chief of Staff
Markaaz
08.2021 - 10.2021
Sr. Product Manager
Syniverse Technologies LLC
11.2017 - 10.2018
Sr Service Manager
Syniverse Technologies LLC
08.2008 - 07.2021
Sr. Instructional Designer/Trainer
Syniverse Technologies LLC
02.2000 - 08.2008
Bachelor of Arts - Education
University of Florida
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