Megumi Elsea
Stafford,VA
Summary
Dynamic professional with extensive experience in customer service and inventory management at Teruya Restaurant. Proven ability to enhance workflow efficiency and foster teamwork, while maintaining high standards of cleanliness and organization. Bilingual in Japanese and English, demonstrating adaptability and strong communication skills to drive customer satisfaction and operational success.
Overview
29
29
years of professional experience
Work History
Commissary Baggers
Fort Belvoir Commissary
Fort Belvoir, VA
11.2016 - 05.2017
- Packaged groceries efficiently for customer orders, ensuring accuracy and quality.
- Collaborated with team members to streamline bagging processes, enhancing workflow productivity.
- Maintained cleanliness and organization of work area, adhering to safety protocols.
- Implemented improvements in bagging techniques, reducing time per order while maintaining standards.
- Demonstrated adaptability during peak hours, maintaining high-quality work under pressure.
- There were staff members from various countries, which allowed me to learn different English accents and improved my adaptability.
Store Manager
Teruya Restaurant
Okinawa Japan
01.1988 - 04.2010
- Managed operations, ensuring efficient inventory management and customer service excellence.
- Budgeting, and cash flow management to ensure profitability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Implemented training for staff, improving service quality and operational efficiency.
- Trained and motivated employees to perform daily business functions.
- Cultivated a positive work that fostered teamwork, open communication, and continuous improvement among staff members.
- In order to provide our customers with delicious products, we have researched, studied, and continuously improved our cooking techniques and pursued the perfect taste.
- Established community outreach initiatives to support local engagement.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
Home Day Care Provider
Marine Corps Installations Command(MCICOM)
Camp Pendleton, CA
02.2003 - 06.2003
- CPR class and obtained my certification.
- Maintained compliance with health and safety regulations in childcare environment.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed home environment to keep areas clean, organized and free of safety hazards.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.
Postal Clerk, Savings Divison.
Japan Postal Office
Okinawa Japan
07.1998 - 05.2002
- Counter services: Receiving and handing over mail, packages, and documents; sorting registered mail; selling stamps.
Savings Division: Counter services, general savings and insurance services.
Terminal processing, document processing, customer service. - Managed customer inquiries and provided accurate information regarding postal services and products.
- Processed customer transactions efficiently, ensuring accurate cash handling and register operation.
- Collaborated with team members to streamline checkout processes, improving overall workflow efficiency.
- Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency in daily tasks.
- Expedited order fulfillment by accurately assembling customer orders quickly and efficiently.
- Enhanced customer satisfaction by providing efficient and accurate service at the counter.
- Managed multiple tasks in high-volume environment.
- Organized sale events and created eye-catching product displays to attract customers to counter.
Office Worker: Inventory Management
Butcher Meat Center
Okinawa Japan
07.1995 - 03.1996
- Maintained inventory accuracy through regular stock counts and organization of products.
- collaborated with other administrative staff to improve and streamline overall administrative tasks.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Helped with tasks outside of my regular duties, such as handling payroll details and sorting cash by Strong trust, sense of responsibility
Clothing Sales Clerk
AOYAMA Trading Company
Okinawa Japen
07.1991 - 03.1992
- Collaborated with team members to optimize store layout and merchandising strategies for increased sales.
- Monitored stock levels and communicated restocking needs to management, supporting inventory management efforts.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction. Developed strong relationships with customers, driving repeat business and loyalty.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
Education
Vocational School - Turism & Business Course
03-1994
General tourism business specialization: English, secretarial, customer service,
High School Diploma -
03-1992
Skills
- customer service and interpersonal communication Speed and accuracy
- bilingual communication in Japanese and English
- Daily Workflow Management
- inventory Management
- Dependability
- Flexibility
- Goal orientation
- Teamwork and collaboration
- Cleaning and organization
- Guest service
- Customer communication
- Efficient bagging
Languages
Japanese
Full Professional
English
Limited Working
Timeline
Commissary Baggers - Fort Belvoir Commissary
11.2016 - 05.2017
Home Day Care Provider - Marine Corps Installations Command(MCICOM)
02.2003 - 06.2003
Postal Clerk, Savings Divison. - Japan Postal Office
07.1998 - 05.2002
Office Worker: Inventory Management - Butcher Meat Center
07.1995 - 03.1996
Clothing Sales Clerk - AOYAMA Trading Company
07.1991 - 03.1992
Store Manager - Teruya Restaurant
01.1988 - 04.2010
Community College Okinawa Foreign Language School - Vocational School, Turism & Business Course
Okinawa Prefectural Koza High School - High School Diploma,