Megumi Kaba
511 Acacia ST#443 Garibaldi,OR
Summary
With over 10 years of experience in the service sector, I am looking for a supervisory position where I can enhance the customer experience within the retail space. I am open to learning new things and I am also a team player. I enjoy interacting with customers and I am also adept at anticipating customer's needs. My goal is contribute to the success of your company using my extensive customer service skills in the retail space and in the area of customer service and hospitality.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Store Lead
Tillamook County Creamery Association
03.2021 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed inventory control, reducing stock discrepancies and ensuring accurate product availability.
- Led a team of associates, prioritizing tasks to ensure smooth daily operations and achieve sales goals.
- Fostered a positive work atmosphere by establishing open lines of communication among staff members.
- Collaborated with store management to develop innovative marketing strategies aimed at increasing foot traffic and overall sales performance.
- Contributed to successful loss prevention measures by closely monitoring high-risk areas taking swift action when necessary.
- Implemented visual merchandising techniques to maximize sales, creating appealing displays that attracted customers.
- Resolved escalated customer issues, fostering goodwill and maintaining positive relationships with clients.
- Provided comprehensive training for new hires, resulting in improved performance and quicker onboarding.
- Streamlined communication between team members, leading to increased productivity and better teamwork.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Coordinated seasonal floor sets transitions smoothly which minimized downtime on the sales floor.
- Cultivated strong relationships with vendors.
- Demonstrated strong leadership skills, setting an example for professionalism and dedication that inspired team members to consistently strive for excellence in their roles.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Visitor Center - Retail Associate
Part-Time
12.2019 - 03.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Assisted customers by answering questions and fulfilling requests.
- Greeted customers and provided details on menu items, including seasonal flavors, ice cream, allergens,
Visitor Center Apparel/Grocery Stocker
Tillamook County Creamery Association
08.2019 - 10.2020
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list
- Readied items for sales floor stocking by affixing tags and preparing pallets
- Stayed current on available products, store promotions and customer service policies to better assist with any need
- Checked for outdated and overripe grocery items and removed from inventory
- Kept work areas neat, clean and free from debris
Bakery Clerk
Hat Trick
12.2014 - 03.2015
- Arranged bakery displays to showcase goods in attractive manner and drive product sales
- Kept cash drawer accurate with appropriate change and small bills to meet customer needs
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services
Apparel Sales Assistant Manager
World Co.
04.2009 - 08.2014
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Stocked merchandise each cloths, clearly labeling items, arranging according to size or color, and preparing attractive displays
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Monitored customers for signs of security concerns and escalated issues to management
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
Waitress
Skylark
08.2006 - 03.2009
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Prepared beverages and filled food orders for customers
- Checked identification to enforce age requirement for alcoholic beverages
Education
GED - undefined
Portland Community College
Portland, OR2019
Skills
- Excellent communication skills and an ability to build and maintain a team
- An ability to remain calm and focused in stressful situations
- Strong focus on customer service
- Experience in stock management
- Cash handling
- Food handling safety
- Food preparation
- Menu memorization
- Hospitality service expertise
- Superior organization ability
- Fluent in Japanese and English
- Fluent in conversational Spanish
- Employee relations
- Skilled problem solver
- Inventory System
- Skillful supervision of full time, part time and seasonal staff
- Exceptional communication with leaders and executives
Certification
- SafeServ certification: Food Handling June 28 2019
- Oregon Liquor Control Commission January 14 2020
Timeline
Retail Store Lead
Tillamook County Creamery Association
03.2021 - Current
Visitor Center - Retail Associate
Part-Time
12.2019 - 03.2021
Visitor Center Apparel/Grocery Stocker
Tillamook County Creamery Association
08.2019 - 10.2020
Bakery Clerk
Hat Trick
12.2014 - 03.2015
Apparel Sales Assistant Manager
World Co.
04.2009 - 08.2014
Waitress
Skylark
08.2006 - 03.2009
GED - undefined
Portland Community College
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