Amazon Warehouse Problem Solver
Amazon
Homestead, Florida
08.2024 - Present
- Resolved inventory discrepancies and customer issues, improving customer satisfaction rates by 20%
- -solving techniques, enhancing team efficiency by 10%
- Collaborated with logistics and transportation teams to expedite resolution of shipment problems, ensuring timely delivery
- Streamlined communication channels between teams, facilitating faster resolution of issues and fostering collaborative environment.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Optimized supply chain logistics, ensuring timely delivery of products and reduction in waste.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Facilitated workshops on problem-solving techniques, enhancing team's ability to manage challenges.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
- Analyzed and understood situation to develop action plan.
- Organized team-building activities to strengthen collaboration and problem-solving skills.
- Analyzed data trends to predict potential issues, proactively addressing them before escalation.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Met customer call guidelines for service levels, handle time and productivity.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Negotiated with suppliers to secure better pricing, improving profit margins.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Defined problems to make decisions and moved forward to support quick resolution.
