Mehak Anwar
Vestal,NY
Summary
Seeking to leverage my experience and dedication in an Assistant Manager role to contribute to operational excellence and team growth.
Goal-driven and dependable retail professional with progressive experience in customer service, front-end operations, and team supervision. Known for strong leadership, excellent communication, and hands-on problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Staffing Clerk
Price Chopper
Burlington
09.2025 - Current
- Recruitment Support: Schedule interviews, communicate with candidates, prepare onboarding/training materials, and assist with background checks.
- Data & Records Management: Maintain accurate, confidential employee files, databases, and HR records.
- Administrative Duties: Answer phones, manage mail, handle data entry, prepare correspondence, and operate office equipment.
- Employee Support: Act as a first point of contact, answering employee questions about policies, benefits, and procedures
Customer Service Representative
Price Chopper
Vestal, NY
01.2025 - Current
- Delivered exceptional customer service by handling inquiries, returns, exchanges, and resolving concerns efficiently.
- Processed financial services transactions including cheque cashing, money orders, bill payments, and Western Union money transfers (send/receive).
- Managed cash handling procedures, balanced tills, and ensured accuracy in daily cash office operations.
- Supported front-end operations to maintain smooth workflow and minimize customer wait times.
- Maintained thorough knowledge of store policies, promotions, and compliance procedures.
Shift Supervisor
Price Chopper
Vestal, NY
11.2024 - Current
- Promoted to Supervisor based on consistent performance and leadership skills.
- Supervise front-end operations and cashier team to ensure smooth daily workflow.
- Perform till work including counting, balancing, and opening registers.
- Resolve customer and cashier issues professionally and efficiently.
- Manage break schedules and support daily floor operations.
- Assist management with various administrative and store responsibilities.
Cashier
Ross
09.2024 - Current
- Operate POS system for transactions, returns, and applying discounts.
- Provide exceptional customer service and assist with merchandise handling.
- Maintain clean, organized, and efficient front-end area.
- Ensured compliance with store promotions and shift scheduling.
Cashier
Price Chopper
Burlington
05.2024 - Current
- Processed transactions accurately and efficiently.
- Provided friendly service and handled customer concerns.
- Ensured compliance with store promotions and shift scheduling.
Real Time Analyst
Mindbridge PVT LTD
12.2021 - 03.2024
- Analyze and manage chats volume in real time to ensure service levels are met daily, weekly, & monthly basis.
- Analyze chats volume pattern in real time to optimize work shifts, breaks & lunches.
- Collaborate with supervisors & managers to identify & track planned & unplanned absences as well as attendance & behavioral issues.
- Identify chat volume trends weekly, monthly, quarterly/seasonal basis.
- Good working knowledge of MS Excel.
- Identifying data trends as they develop & communicate recommendations effectively to management to improve KPI's.
- Working with numbers, data analysis & reporting.
Customer Service Representative
Tameerkaro Construction Company
04.2021 - 11.2021
- Telephonic presentation regarding company services and products to potential clients.
- Updated & managed all sales pipeline given including calling details, minutes of meetings, quotation records and other important details.
- Performed marketing activities through whatsapp and emails.
- Have got detailed knowledge regarding basic technical requirements of clients related to construction services.
Education
Bachelors Degree - Statistics
University of the Punjab
Skills
- Training and mentoring
- Attention to detail
- Staff management
- Decision-making
- Goal oriented
- Team building
- Employee motivation
Timeline
Staffing Clerk
Price Chopper
09.2025 - Current
Customer Service Representative
Price Chopper
01.2025 - Current
Shift Supervisor
Price Chopper
11.2024 - Current
Cashier
Ross
09.2024 - Current
Cashier
Price Chopper
05.2024 - Current
Real Time Analyst
Mindbridge PVT LTD
12.2021 - 03.2024
Customer Service Representative
Tameerkaro Construction Company
04.2021 - 11.2021
Bachelors Degree - Statistics
University of the Punjab
Website Portfolio And Profiles
https://www.linkedin.com/in/mehak-anwar-130055203