Summary
Overview
Work History
Education
Skills
Timeline
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MEHARI MISGINA

INDIANAPOLIS,IN

Summary

Dynamic and dedicated professional with a clean driving record and extensive experience at Indy Airport Taxi. Proven ability to enhance passenger satisfaction through exceptional customer service and efficient transportation. Skilled in defensive driving and maintaining safety regulations, ensuring timely arrivals and a welcoming atmosphere for all clients.

Professional transportation expert, well-versed in city navigation and passenger service excellence. Known for reliability and ability to adapt to changing schedules to ensure timely arrivals. Focused on teamwork and achieving customer satisfaction through efficient service and strong problem-solving abilities.

Driven Taxi Driver bringing (10) years' experience working in the Indianapolis, area. Expert in local roads as well as GPS mapping for unique situations. Responsible, adaptable, and always available.

Overview

25
25
years of professional experience

Work History

Taxi Driver

Indy Airport Taxi
02.2017 - Current
  • Delivered safe, efficient transportation services to passengers throughout Indianapolis area.
  • Maintained accurate records of daily trips, fares collected, and customer interactions.
  • Navigated complex routes using GPS technology to ensure timely arrivals.
  • Provided exceptional customer service by addressing passenger inquiries and concerns promptly.
  • Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
  • Provided accurate fare quotes and collected payments efficiently, ensuring smooth transactions for customers.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Accepted payments and provided receipts for fares to keep accurate records of transactions.
  • Enhanced passenger satisfaction by providing timely and courteous service.
  • Maintained clean and comfortable vehicle for optimal passenger experience.
  • Kept accurate records of travel logs and expenses, ensuring transparency and accountability.

Hotel Bellman /Airport Shuttle Driver

Ramada/ Radisson / Lexington / Claence / Quality
10.2000 - 05.2020
  • Provided exceptional guest service by promptly assisting with luggage and transportation needs.
  • Maintained cleanliness and organization in lobby and entry areas to enhance guest experience.
  • Collaborated with front desk staff to ensure seamless check-in and check-out processes for guests.
  • Assisted guests with local information, recommendations, and directions to improve overall satisfaction.
  • Implemented efficient luggage handling procedures to streamline guest arrivals and departures.
  • Trained new bell staff on operational protocols, enhancing team performance and service quality.
  • Coordinated communication between departments to facilitate timely responses to guest requests.
  • Oversaw daily operations of bell services, ensuring adherence to hotel standards and policies.
  • Escorted guests to assigned rooms and transported luggage.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
  • Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
  • Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
  • Greeted arriving guests and assisted with luggage, sports equipment, and pets.
  • Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
  • Escorted guests to and from rooms and assisted with baggage.
  • Opened doors and transported luggage for customers with care and efficiency.
  • Assisted with loading and unloading of luggage from motor coaches and other vehicles.
  • Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
  • Stored luggage for guests, retrieving baggage and items when notified.
  • Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
  • Loaded and unloaded baggage and luggage on and off conveyor belts.
  • Inspected luggage for damage prior to storage, reporting issues to patrons.
  • Operated hydraulic elevators and stair lifts to move luggage between floors.
  • Transported guests safely to and from airport terminals, ensuring timely arrivals.
  • Maintained shuttle cleanliness and operational readiness through regular inspections.
  • Assisted guests with luggage handling, providing exceptional customer service.
  • Coordinated shuttle schedules with hotel operations to optimize efficiency.
  • Monitored traffic conditions and adjusted routes to minimize delays for guests.
  • Communicated effectively with front desk staff regarding guest transportation needs.
  • Trained new drivers on company policies and safety protocols for passenger transport.
  • Kept accurate records of trip details including pick-up/drop-off times, distances traveled, fuel consumption, and any notable incidents or delays.
  • Enhanced passenger satisfaction by providing timely and efficient shuttle services to and from the airport.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.

Education

Associate of Arts -

Haile Selassie
Asmara Eritrea

Skills

  • Patience and tolerance
  • Safety regulations
  • Defensive driving
  • Cleaning and sanitation
  • Passenger transportation
  • Clean driving record
  • Passenger assistance
  • Traffic laws adherence
  • Dispatcher communication
  • Dispatch procedures
  • Pick-up scheduling

Timeline

Taxi Driver

Indy Airport Taxi
02.2017 - Current

Hotel Bellman /Airport Shuttle Driver

Ramada/ Radisson / Lexington / Claence / Quality
10.2000 - 05.2020

Associate of Arts -

Haile Selassie

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MEHARI MISGINA