Mehdi Hammami
Doha
Summary
Proven Customer Service Representative at Trans Com, adept in critical thinking and data entry, enhanced customer loyalty through effective problem resolution and empathy. Skillfully managed high-stress situations, ensuring swift response to inquiries, boosting satisfaction. Achieved significant reduction in wait times, demonstrating a results-driven approach with a focus on customer needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Trans Com
03.2020 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
06.2005
- Painting courses
- Caligraphy courses
- Italian courses
- English courses
- Martial Arts
- Baking course
- I was always 2nd and 3rd in my general education courses
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
Languages
Arabic
Native or Bilingual
English
Full Professional
Italian
Limited Working
French
Native or Bilingual
Korean
Limited Working
Timeline
Customer Service Representative - Trans Com
03.2020 - 10.2023
Ben Arous High School - High School Diploma,