Mehki Johnson
Virginia Beach,VA
Summary
Young Hardworking and passionate student r with strong organizational skills who is eager to secure entry-level tech support position. Ready to help team achieve company goals and contribute to the support team
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Stocker
Costco Wholesale Corp
09.2021 - Current
- Improved warehouse efficiency by implementing a new inventory management system.
- Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
- Enhanced warehouse safety by regularly inspecting equipment and conducting safety training sessions.
- Boosted productivity with effective communication between team members and proper delegation of tasks.
- Reduced product damage by implementing proper storage techniques and handling procedures.
- Increased overall warehouse performance by providing ongoing coaching and feedback to team members.
Geek Squad Agent
Best Buy
11.2020 - 04.2021
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
Customer Service Representative
Goodwill Industries Of Virginia
04.2018 - 03.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associate of Applied Science - Network Infrastructure
Tidewater Community College
Norfolk, VA05.2025
Skills
- Critical thinking
- Customer service
- Time management
- Attention to detail
- Setting Up security Protocols
- Repair Minor Computer Issues
- Software updates
- Data backup and recovery
- Operating systems knowledge
- Active listening
- Adaptability
- Software installation
Certification
Network + ( Expected to take May 2024)
Timeline
Warehouse Stocker
Costco Wholesale Corp
09.2021 - Current
Geek Squad Agent
Best Buy
11.2020 - 04.2021
Customer Service Representative
Goodwill Industries Of Virginia
04.2018 - 03.2020
Associate of Applied Science - Network Infrastructure
Tidewater Community College
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