Mehlia Link
Gilbert,AZ
Summary
A highly driven professional with 20+ years of providing excellent customer service and delivery spanning both Healthcare and Lending. Currently looking for a remote position that utilizes my experience, skillset, and aptitudes to benefit company objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Front Office Supervisor / Biologics Coordinator
Skin and Cancer Center of Arizona
01.2022 - Current
- Staffed and managed front office team of 12 in a fast-paced specialty medical practice.
- Acted as company ambassador while responding to and resolving all patient complaints.
- Implemented standards and policies to ensure compliance with CMS Guidelines.
- Communicated directly with insurance companies and patients to complete the prior authorization process.
- Trained and monitored new staff members.
- Supervised staff members to discuss performance goals and objectives.
- Designed weekly schedule and organized daily workloads for our team to ensure efficient operations.
- Collaborated with colleagues to maintain a positive and productive work environment.
- Utilize medical EMR systems to maintain patient records and history.
Sr. Loan Processor / Jr. Underwriter
Caliber Home Loans, Inc.
07.2020 - 08.2022
- Accurately screen and process all loan information in a timely manner, run and review credit reports, verify all documentation including employment history and income verification.
- Actively work and process all loans with a pipeline average of 50 while closing 25-30 loans per month.
- .Communicate directly with all internal departments on action needed through approval and funding.
- Thoroughly review all appraisals and communicate with Realtors and Appraisers as needed.
- Assist in initial underwriting of Conventional loans when requested.
- Keep updated on continued education with knowledge of lending regulations and loan requirements.
- Create positive relationships with customers to ensure customer retention.
Sr. Loan Processor
KBHS Home Loans, LLC
12.2019 - 07.2020
- Direct communication with Loan Officers, Borrowers, Underwriters and Third-Party Providers to obtain documentation and submit a thorough, accurate, and complete loan package.
- Order supporting documentation, such as appraisals, verifications of employment, verifications of deposits, etc.
- Remotely manage a pipeline of 50+ loans closing either within current month or future build outs.
Sr. Loan Processor
Eagle Home Mortgage, LLC
03.2016 - 12.2019
- Responsible to process loan applications from initial set-up through funding for Conventional, FHA and VA, while interacting with escrow, title companies, sales, and borrowers through the closing of the loan.
- Managed a pipeline of quick closing loans (less than 10 days) as well as build outs many months in advance.
Loan Processor
Compass Bank / BBVA
03.2013 - 03.2016
- Responsible for providing loan processing and administrative/clerical duties for loan applications received.
- Worked as the initial point of contact for the customer and aided the borrower of the loan products and services.
- Coordinated the ordering of appraisal, title, tax and flood and all other documentation, verification or certification required to appropriately decision the loan.
- Provided dispositions and submitted loans to closing.
Customer Relationship Manager
Bank of America Corporation
04.2012 - 03.2013
- Manage pipeline of 200-250 loans, overseeing loan modifications, document validation, NPV modeling, short sale/DIL, and answer technical foreclosure questions.
- Works in a relationship-based environment; manages relationships within the internal department and with business partners.
- Manages more complex account relationships with emphasis on financial analysis and credit action.
- Serves as a liaison to administrative areas within the bank.
- Capable of employing sensitivity to the nature of a distressed customers situation while also demonstrating a professional demeanor that level sets expectations about a loan with possible difficult decisions up to final resolution.
Backed End Collections Supervisor
Green Tree Servicing LLC
11.2007 - 12.2011
- Achieved least amount of delinquency for 2010 companywide
- Awarded collections supervisor of the month 9 times for exceeding monthly delinquency goals and turnaround measurements for team quality assurance goals
- Ensured account representatives meet and exceed both their set individual goals and team objectives
- Provided detailed loan analysis for mortgage (first and second lien), consumer installment, auto, and charged off loans
- Devised and implemented new operational tactics to optimize percentages of overall delinquencies
- Acted as a liaison between Collections, Loss Mitigation, and Short Sale departments
- Participated with attorneys, repossession and collection agents to assist in the collection process
- Ensure best collection practices are observed for both servicing and lending within the legal compliance of state and federal regulations
- Interviewed, hired and mentored new team members
- Coached underperforming employees to optimize productivity
- Conducted annual reviews for all team representatives
- Supervised up to 25 representatives on a single team
- Headed multiple teams in unison while backfilling vacant supervisor positions.
Collections Representative / Team Lead
Green Tree Servicing LLC
05.2001 - 10.2007
- Exceeded individual goals 84 out of 87 months
- Investigated and facilitated meetings on proposed recommendations for loans in 30+ day delinquency to optimize efficiency
- Executed deferments, extensions, modifications, foreclosures, and repossessions to provide end to end resolutions for all accounts.
Skills
- Proficient in Microsoft 365
- Exceeds in Customer Service Delivery and Client Satisfaction
- Exceptional communication
- Administrative Skills
- Employee Management
- CMS Regulatory Compliance
Education Training Certifications
Rio Salado College (2yr)- Communications
Certification
- HIPAA Compliance Training
- CMS.gov – Compliance Implementation
- Lexus Nexus Verification
Timeline
Front Office Supervisor / Biologics Coordinator
Skin and Cancer Center of Arizona
01.2022 - Current
Sr. Loan Processor / Jr. Underwriter
Caliber Home Loans, Inc.
07.2020 - 08.2022
Sr. Loan Processor
KBHS Home Loans, LLC
12.2019 - 07.2020
Sr. Loan Processor
Eagle Home Mortgage, LLC
03.2016 - 12.2019
Loan Processor
Compass Bank / BBVA
03.2013 - 03.2016
Customer Relationship Manager
Bank of America Corporation
04.2012 - 03.2013
Backed End Collections Supervisor
Green Tree Servicing LLC
11.2007 - 12.2011
Collections Representative / Team Lead
Green Tree Servicing LLC
05.2001 - 10.2007
- HIPAA Compliance Training
- CMS.gov – Compliance Implementation
- Lexus Nexus Verification
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