Mehmedalija Sisic
Rocky Hill,CT
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Field Support Analyst
Enkompas Technology Solutions
Wethersfield, CT
04.2023 - Current
- troubleshooting, repairing, maintaining and installing computer systems hardware and configuring software and drivers. By using and maintaining a record of all services performed using the ticket tracking system this individual will be responsible for maintaining and repairing technological equipment, including routers, or peripheral devices.
Desktop Support Analyst
Strategic Staffing Solutions/ St. Francis Hospital
Hartford, CT
01.2023 - Current
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines.
- Resolved service requests by individually troubleshooting and addressing user issues.
Console Operator
GardaWorld Protective Services
Hartford, CT
09.2022 - 12.2022
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Repaired and upgraded security cameras and programs.
Help Desk Technician Trainee
Materion
Windsor, CT
01.2022 - 09.2022
- Worked alongside senior team members to learn related job tasks and roles.
- Handled basic issues and problems under direct supervision, escalating more complex issues to appropriate staff.
- Shadowed managers and senior employees to gain experience, noting down observations.
Geek Squad Technician
Best Buy, Geek Squad
New Britain, CT
07.2021 - 12.2021
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Computer Technician Assistant
PC Warehouse
Wethersfield, CT
01.2021 - 07.2021
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
Education
High School Diploma -
Sport And Medical Sciences Academy
Hartford, CT06.2017
Information Technology
Manchester Community College
Manchester, CTSkills
- Debugging
- Encryption Algorithms and Techniques
- Customer Service
- Binary Code
- Network Protocols
- Cloud Computing
- Customer Support
- Linux
- Troubleshooting
- Domain Name System (DNS)
- Ipv4
- Network Model
- CSS
Certification
- Technical Support Fundamentals
- Operating Systems and You: Becoming a Power User
- The Bits and Bytes Of Computer Networking
- System Administration and IT Infrastructure Services
- IT Security: Defense Against the Digital dark arts
- CSS Essential training
- Google IT Support https://coursera.org/share/2cacf280cf53cf8cbacb47cdd3d6c967
Timeline
Technical Field Support Analyst
Enkompas Technology Solutions
04.2023 - Current
Desktop Support Analyst
Strategic Staffing Solutions/ St. Francis Hospital
01.2023 - Current
Console Operator
GardaWorld Protective Services
09.2022 - 12.2022
Help Desk Technician Trainee
Materion
01.2022 - 09.2022
Geek Squad Technician
Best Buy, Geek Squad
07.2021 - 12.2021
Computer Technician Assistant
PC Warehouse
01.2021 - 07.2021
High School Diploma -
Sport And Medical Sciences Academy
Information Technology
Manchester Community College