Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Personal Information
Skype Id
Language
Timeline
Generic

Mehmet Gokay Unlu

Orlando,USA

Summary

High-energy professional, skilled at welcoming guests. Ready to contribute to a dynamic team and make a positive impact. Customer-focused individual with a passion for delivering exceptional skills, with a talent for effectively addressing concerns.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Bosphorus Turkish Cuisine
Winter Park, Florida
01.2024 - 06.2025
  • Greeting guests and seating them at clean tables as per our seating chart.
  • Taking food and drink orders, and making suggestions if requested.
  • Communicating food and drink orders to the kitchen and bar.
  • Checking in on your guests to confirm that they're happy with their orders and dealing with any issues as needed.
  • Explained details for new menu items daily specials.
  • Advised customers on proper wine and liquor pairings for different foods.
  • Provided excellent customer service to ensure satisfaction.

Bartender

Citrus Club
Orlando, Florida
12.2024 - 05.2025
  • Maintained clean and organized bar area, ensuring customer satisfaction.
  • Assisted fellow team members during high-volume periods by providing support where needed.
  • Assisted in training new bartenders on proper techniques and procedures related to job.
  • Dealt with customer complaints promptly according to company policies.
  • Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular stock checks.

Food and Beverage Supervisor

The Westin Grand Cayman Seven Mile Beach Resort & Spa
Cayman Islands
05.2023 - 12.2024
  • Managed scheduling of staff in accordance with budget constraints and labor laws.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Produced detailed documentation to outline potential worker issues.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assistant Food and Beverage Manager

Margaritaville Resort Orlando
Kissimmee
02.2022 - 03.2023
  • Maintained detailed records of inventory levels and ordering supplies as needed.
  • Supervised daily operations of the restaurant including kitchen staff, servers, bartenders.
  • Provided exceptional customer service to guests in a timely and efficient manner.
  • Monitored food quality control procedures to ensure high standards of product.
  • Organized special events such as banquets, weddings.
  • Resolved customer complaints in an efficient and professional manner.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Doorman

The St.Regis Hotel Istanbul
Istanbul
08.2018 - 08.2021
  • Greet and welcome guests and visitors to the hotel.
  • Greet visitors and guests on departure, wishing them a pleasant journey.
  • Relieve guests of their luggage on arrival, store it and log it if a porter is not available.
  • Handle all guests requests, queries, comments and complaints in a courteous and prompt manner, taking the necessary action steps and ensuring follow-through where required.
  • Open cars/taxis doors arriving at the hotel and give help to people in need, especially old, disabled, children, and people carrying heavy loads.
  • Remove all items of luggage from the vehicle of the guest and call a porter to take delivery of guest luggage into the hotel.
  • Where luggage porter is unavailable, escort guest into the lobby and to the reception desk, and to deposit the luggage in the luggage room and inform the concierge.
  • To call taxis for guests and visitors, to open doors as appropriate and to give directions as required.

Pool Bartender

Mac Bebekoy
Istanbul
06.2017 - 09.2017
  • Accurately process and track all monetary transactions.
  • Provide patrons with a favorable first impression of the Aquatic Center.
  • Courteously, promptly, and correctly answer all patron questions.
  • Demonstrated exceptional customer service skills while interacting with VIP clients.
  • Prepared and served variety of high-quality cocktails for VIP guests.

Bartender

Alcoholoco
Istanbul
10.2016 - 05.2017
  • Prepare cocktails, beers, and non-alcoholic drinks for guests according to their preferences.
  • Greet and interact with guests in a friendly and professional manner.
  • Assist in setting up and breaking down the bar station.
  • Maintain a clean and organized bar area.
  • Monitor inventory and restock supplies as necessary.

Bartender

Steinberger hotel maslak
Istanbul
07.2016 - 09.2016
  • Prepare and serve alcoholic and non-alcoholic beverages to customers.
  • Maintain a clean and organized bar area.
  • Manage inventory and restock supplies as needed.

Bellman

The Marmara Taksim
Istanbul
05.2015 - 09.2015
  • Checks the daily arrival list for VIP's or guests with special need.
  • To be present at the front door or in the lobby to be ready to assist guests, colleagues and visitors when requested.
  • Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
  • Escorts guests to room, placing luggage in room assigned by front desk.
  • Inspects guest room for order and adequate supplies and informs guests of room amenities.

Housekeeping/Office Coordinator

The Grand Tarabya hotel
Istanbul
05.2014 - 09.2014
  • Administrative tasks: Preparing paperwork, maintaining staff records, and taking inventories.
  • Room assignments: Preparing and distributing room assignments to housekeeping staff.
  • Guest requests: Responding to guest calls and ensuring all guest requests are actioned in a timely manner.
  • Room status: Verifying room status, determining discrepant rooms, and updating status of departing guest rooms.

Education

Tourism and hotel management -

İstanbul Aydın University
Istanbul
05.2018

Tourism and Hotel management -

Vehbi Koç Vakfı Private High School
Istanbul
05.2016

Skills

  • Oratory
  • Positive Live
  • Sports Activities
  • Daily specials memorization
  • Food inspection
  • Guest Engagement
  • Time Management
  • Team member support
  • Relationship Management
  • Hospitality service expertise
  • Stress Management
  • Problem-solving abilities
  • Exceptional customer service

Certification

Financial literacy, 05/01/18

Languages

  • English, Native
  • Turkish, Native
  • Russian, Intermediate
  • Spanish, Intermediate

Hobbies and Interests

  • Football
  • Crossfit
  • Trekking
  • Swimming

Personal Information

Date of Birth: 12/07/97

Skype Id

unlugokay97@gmail.com

Language

English
Native/ Bilingual
Turkish
Native/ Bilingual
Russian
Elementary
Spanish
Limited

Timeline

Bartender

Citrus Club
12.2024 - 05.2025

Server

Bosphorus Turkish Cuisine
01.2024 - 06.2025

Food and Beverage Supervisor

The Westin Grand Cayman Seven Mile Beach Resort & Spa
05.2023 - 12.2024

Assistant Food and Beverage Manager

Margaritaville Resort Orlando
02.2022 - 03.2023

Doorman

The St.Regis Hotel Istanbul
08.2018 - 08.2021

Pool Bartender

Mac Bebekoy
06.2017 - 09.2017

Bartender

Alcoholoco
10.2016 - 05.2017

Bartender

Steinberger hotel maslak
07.2016 - 09.2016

Bellman

The Marmara Taksim
05.2015 - 09.2015

Housekeeping/Office Coordinator

The Grand Tarabya hotel
05.2014 - 09.2014

Tourism and hotel management -

İstanbul Aydın University

Tourism and Hotel management -

Vehbi Koç Vakfı Private High School

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