Summary
Overview
Work History
Education
Skills
Timeline
Generic

MEHNAAZ KHAN

Stockton,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Janitorial Lead

Neha Janitorial Services
02.2019 - Current

Janitorial Specialist

Neha Janitorial Services
02.2019 - Current
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Maintained a sanitary environment in restrooms by performing thorough cleaning and disinfecting procedures.
  • Minimized the spread of germs in high-touch areas by regularly sanitizing doorknobs, handrails, light switches, and elevator buttons.
  • Kept windows spotless inside and out, contributing to a polished appearance for the building exterior.
  • Upheld company standards for cleanliness during routine inspections conducted by supervisors or external auditors.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.

Customer Service Representative

Walmart
02.2014 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

High School Diploma -

Castlemont High School
Oakland, CA

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Problem Resolution

Payment Processing

Call Center Operations

Timeline

Janitorial Lead

Neha Janitorial Services
02.2019 - Current

Janitorial Specialist

Neha Janitorial Services
02.2019 - Current

Customer Service Representative

Walmart
02.2014 - 10.2023

High School Diploma -

Castlemont High School

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MEHNAAZ KHAN