Mehrab Kolivand
San Diego,CA
Summary
Results driven supervisor with a proven track record in customer service, team building, and operational efficiency. Skilled in strategic planning and decision-making, ensuring compliance and enhancing customer satisfaction.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem solving skills in Desired Position role.
Overview
4
4
years of professional experience
Work History
Supervisor
MPG Grill
San Diego, CA
01.2025 - 01.2026
- Supervised daily operations, ensuring adherence to safety and health regulations.
- Trained new staff on menu items and customer service protocols.
- Managed inventory levels, facilitating timely orders and reducing waste.
- Assisted in scheduling shifts to optimize workforce efficiency and coverage.
Cashier
Panda Express
San Diego, CA
09.2024 - 12.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with menu selections, enhancing overall dining experience.
- Maintained cleanliness and organization of work area to comply with health standards.
- Collaborated with team members to ensure smooth service during peak hours.
- Handled customer inquiries and resolved issues, promoting positive customer relations.
- Welcomed customers and helped determine their needs.
Shift Lead Supervisor
Epic Wings N Things
San Diego, CA
10.2022 - 08.2024
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Trained new employees on service standards and operational procedures.
- Monitored inventory levels, facilitating timely reordering of supplies to prevent shortages.
- Trained new staff on menu items, customer service protocols, and safety procedures.
- Worked effectively in fast-paced environments.
Loss Prevention Specialist
Ross Dress for Less
San Diego, CA
10.2021 - 01.2022
- Conducted thorough investigations of theft incidents to identify patterns and prevent future occurrences.
- Implemented loss prevention strategies that reduced shrinkage through effective monitoring and auditing practices.
- Collaborated with store management to enhance security protocols and employee training on theft prevention.
- Analyzed surveillance footage to gather evidence for internal investigations and enhance overall safety measures.
Education
High School Diploma -
West Hills High School
Santee, CASkills
- Customer relationship development
- Goal oriented
- Customer Service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Team building
- Relationship building
- Policy enforcement
- Transaction processing
- Quality control
- Professionalism and courtesy
- Money handling
- Listening and comprehension
- Patience and empathy
- Work ethic and integrity
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Spanish
Professional Working
Timeline
Supervisor
MPG Grill
01.2025 - 01.2026
Cashier
Panda Express
09.2024 - 12.2024
Shift Lead Supervisor
Epic Wings N Things
10.2022 - 08.2024
Loss Prevention Specialist
Ross Dress for Less
10.2021 - 01.2022
High School Diploma -
West Hills High School