Mehreen Quereshi
Jeffersonville,IN
Summary
With a proven track record at HealthTrackRx, I excel in multitasking and possess strong analytical skills, ensuring accuracy and regulatory compliance in high-stakes environments. My expertise in FDA and HIPAA compliance, coupled with exceptional interpersonal abilities, has consistently maintained error rates below 0.10%, highlighting my dedication to quality and efficiency. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
19
19
years of professional experience
1
1
PTCE Certification
1
1
Immunizer Certification
Work History
Library Assistant/Work-Study
Ivy Tech Community College
- Conducted telephone trafficking
- Received patron complaints and made appropriate referrals
- Followed up w/ patrons for feedback
- Helped patrons use library printer and scanning
- Assisted patrons with finding the articles and catalog on PC
- Create library cards for new patrons
- Managed periodicals on daily basis
- Scanned incoming and outgoing materials using RF scanner
- Entered data and updated patron information using Ivy Tech software
- Shelving books and other materials on daily basis
- Performed troubleshooting of laptop and printer difficulties
Pharmacy Technician
CVS Pharmacy
New Albany, IN
03.2025 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Resolved third-party billing, computer system and customer service issues.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Pharmacy Technician Trainee
Walgreens
Clarksville, IN
11.2024 - 01.2025
- Retail Dispensing Technology
- Technician Medication Reconciliation
- No preceptor at the site was available for further training. Therefore, externship was discontinued.
Lab Assistant II
HealthTrackRx
Clarksville, IN
04.2024 - 07.2024
- Review all information is accurate and meets company and regulatory standards
- Accepts deliveries from couriers
- Accession patient sample information and physician test orders according to requisitions, accurately
- Verify required information, per HIPPA/CAP/CLIA, is obtained on all orders
- Identify missing information and execute proper route when missing information is identified
- Scan patient requisitions for medical records
- Maintain an error rate below .10% with a goal of zero errors per month
Lab Assistant I
HealthTrackRx
Clarksville, IN
03.2023 - 02.2024
- Review all information is accurate and meets company and regulatory standards
- Accepts deliveries from couriers
- Accession patient sample information and physician test orders according to requisitions, accurately
- Verify required information, per HIPPA/CAP/CLIA, is obtained on all orders
- Identify missing information and execute proper route when missing information is identified
- Scan patient requisitions for medical records
- Maintain an error rate below .10% with a goal of zero errors per month
Associate Pharmacy Clerk
Optumrx
Jeffersonville, IN
08.2022 - 12.2022
- Shipping/Receiving
- Data Entry
- Handling Specialty Drugs
- Assisting Pharmacy Technicians
- Organizing boxes and bins
- Documentation for Receiving
- Assigning tag for each medication
- Fulfillment/Replenishment
Client Operations Representative
TELEPERFOMANCE USA
Louisville, KY
04.2021 - 08.2021
- Served as banking specialist for client
- Ensuring that all applications meet the standards of the company and regulatory compliance, Regulation E
- Reviewed transaction with customers for fraudulent activity or unauthorized charges
- Analyzed transactions history for further investigation and resolution (internal dept.)
- Filling non-fraud and fraud disputes
- Reviewed existing disputes and updated them
- De-escalated calls
- Referring clients to other financial experts when necessary (call escalation procedure)
- Monitoring client accounts and keeping information up to date
- Performed essential job duties of the banking specialist position
Call Center Representative
TSD Global Inc.
03.2021 - 04.2021
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Call clients and customers to inform them about the company's new products, service, and policies
- Review customer or client accounts, providing updates and information about billing, shipping, warranty, and other account items
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
Customer Service Representative
New Light House LLC
01.2007 - 12.2009
- Conducted telephone trafficking
- Scheduled client appointments
- Put in work orders
- Received customer complaints and made appropriate referrals
- Followed up w/ clients to ensure repairs met clients' satisfaction
- Coordinated contact quotes for clients on various work orders
Education
Pharmacy Technician Career Diploma -
Penn Foster Career School
Scranton, PA07-2025
A.A.S. - Business Administration
Ivy Tech Community College
Sellersburg, IN05.2017
GED - Business
Penn Foster High School
Scranton, PA05.2013
Skills
- Strong analytical skills
- Ability to multitask
- Ability to organize confidential and sensitive information
- Working knowledge of office software
- Conflict management skills
- Strong listening skills
- Exceptional interpersonal skills
- Desire to help clients with their financial needs
- Business management
- Detail Oriented
- Good Communication Skills
- Multi-task
- Microsoft Office 365
- Data Entry
- Active Directory
- Problem-solving skills
- Proper labeling procedures
- Quality control procedures
- FDA and HIPAA compliance
- Drug storage procedures
- Point of sale systems proficiency
- Aseptic techniques
- Patient confidentiality
- Inventory organization
Certification
July, 2024, Pharmacy Technician Training License from the Indiana Board of Pharmacy.
Affiliations
- Ivy Tech Community College Women's Philanthropy Group.
- Goodwill Volunteer.
Accomplishments
- Awarded for starting a donation drive for children's books at Ivy Tech Community College.
- Honored as a lab assistant for quality and efficiency in patient data entry and case management.
- Created a sample holder for the company using a 3D printer, which reduced the number of missing samples and company regained trust with their clients also led to improved cost and patient satisfaction.
Languages
English
Professional
References
References available upon request.
Timeline
Pharmacy Technician
CVS Pharmacy
03.2025 - Current
Pharmacy Technician Trainee
Walgreens
11.2024 - 01.2025
Lab Assistant II
HealthTrackRx
04.2024 - 07.2024
Lab Assistant I
HealthTrackRx
03.2023 - 02.2024
Associate Pharmacy Clerk
Optumrx
08.2022 - 12.2022
Client Operations Representative
TELEPERFOMANCE USA
04.2021 - 08.2021
Call Center Representative
TSD Global Inc.
03.2021 - 04.2021
Customer Service Representative
New Light House LLC
01.2007 - 12.2009
Library Assistant/Work-Study
Ivy Tech Community College
Pharmacy Technician Career Diploma -
Penn Foster Career School
A.A.S. - Business Administration
Ivy Tech Community College
GED - Business
Penn Foster High School