MEHRIA BARNA
Milpitas,CA
Summary
Aspiring Information Technology IT Helpdesk with strong understanding of technical support and troubleshooting. IT Help Desk professional with hands-on experience in troubleshooting hardware, software, and network issues. Skilled in Windows support, Microsoft 365, Active Directory, and user account management. Experienced in ticketing systems, device setup, and end-user support. CompTIA A+ trained with strong problem-solving skills and a focus on fast, reliable technical support
Overview
1
1
Language
6
6
years of professional experience
Work History
IT Helpdesk Analyst
TDK
07.2026 - Current
- debugging hardware and software applications.
- diagnose virtual machine issues
- Collaborated with manufacturing and supply chain teams to optimize workflows and minimize bottlenecks.
- Enhanced internal knowledge sharing through comprehensive documentation development covering standard operating procedures for various tasks.
Internship Information Technology Help Desk
KLA
01.2026 - 06.2026
- Maintained and repaired Windows-based computer systems, performing diagnostics and troubleshooting to restore functionality for end users across the organization.
- Managed technical operations using ServiceNow to track tickets and coordinate user requests.
- Resolved computer problems for 60 users weekly, troubleshooting technical issues and maintaining smooth operations across multiple departments and engineering teams.
- Collaborated with technical teams to resolve computer problems by troubleshooting software issues, fixing hardware malfunctions, providing user guidance on system operations.
- Contributed to maintaining network security by monitoring system access, updating user permissions, installing security patches, ensuring data protection protocols were followed properly.
IT Help Desk Technician
FRANKLIN MCKINLEY SCHOOL DISTRICT
02.2025 - 12.2025
- Delivered over 10 technology projects monthly including LED activities, Finch robot programming, and AI literacy lessons through Girls Who Code.
- Resolved Chromebook sign-in issues, connected robots via Bluetooth, fixed projector connections, and troubleshot website access problems for students.
- Collaborated with teachers to implement STEAM curriculum programs, supporting number of students or classrooms through hands-on technology projects.
- Managed technical aspects of educational projects, coordinating types of devices or equipment deployment to support innovative teaching methods in science, technology, engineering, arts, and mathematics.
IT Help Desk Technician
AFGHAN TELECOM
01.2021 - 12.2024
- Collaborated with IT managers, network engineers, system administrators, and telecom specialists to resolve escalated technical issues and coordinate infrastructure maintenance and troubleshooting projects.
- Configured LAN and Wi-Fi networks, VoIP phone systems, and workstation connections, ensuring stable internet access and proper telecommunications equipment functionality for daily business needs.
- Operated ticketing systems, Microsoft Office applications, Active Directory, remote desktop tools, and antivirus software to track requests, manage user accounts, and maintain system security.
- Resolved software issues, password resets, wifi connectivity problems, and VPN troubleshooting tickets, maintaining smooth daily operations for end users across multiple departments.
- Contributed to IT operations at large telecommunications company, providing technical solutions and end-user services for enterprise-level communication infrastructure and systems.
Education
Certificate - Computer science
YEAR UP UNITED
San Jose, CA07-2026
Skills
Backup Solutions
Hardware Maintenance
Computer Upgrades
Data Recovery
Software Installation
Virus Removal
Printer Repair
Email Configuration
Windows Management
Password Management
Network Troubleshooting
Remote Assistance
Mobile Device Setup
Mac OS Support
System Diagnostics
VPN Configuration
Proficient in Microsoft Office 365, Microsoft Teams, Windows 10/11, Zoom, Active Directory, Google Cloud Platform, Google Workspace, ServiceNow, Remote Desktop, PowerShell, MacOS and Microsoft Intune
Time management
Critical thinking
Data research and validation
Decision-making
Process improvements
Data processing
Continuous improvement
Risk analysis
SQL and databases
Root-cause analysis
Report preparation
Workflow Analysis
Strategic planning
Issue identification
System analysis
Multiple priorities management
Incident reporting
InfoSec
Network threat assessment
Problem-solving
Excellent communication
Teamwork and collaboration
MS Excel
Analytical thinking
Microsoft office
Team collaboration and leadership
Attention to detail
Documentation and reporting
Project management
Excel proficiency
Information gathering
Timeline
IT Helpdesk Analyst
TDK
07.2026 - Current
Internship Information Technology Help Desk
KLA
01.2026 - 06.2026
IT Help Desk Technician
FRANKLIN MCKINLEY SCHOOL DISTRICT
02.2025 - 12.2025
IT Help Desk Technician
AFGHAN TELECOM
01.2021 - 12.2024
Certificate - Computer science
YEAR UP UNITED
Languages
Persian
Full Professional