Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mehrnaz Badiee

Irvine,CA

Summary

Results-driven Retail Banking professional with over 15 years of experience in the financial industry leveraging extensive industry knowledge and a proven track record in optimizing business performance. I am committed to creating a customer-obsessed culture, leveraging technology, and fostering community engagement to drive growth, service excellence, and profitability while ensuring compliance and member satisfaction.

Overview

15
15
years of professional experience

Work History

Financial Center Manager

Bank Of America
06.2018 - Current
  • Successfully managed the financial center's growth, operations, and risk management, consistently maintaining above-expectation regulatory audit scores.
  • Collaborated with market leaders to uncover new opportunities, improve collaboration among associates, and address unique member needs.
  • Conducted daily huddles to engage and hold associates accountable for meeting business objectives.
  • Mentored and provided career development for associates, resulting in their success and career advancement.
  • Oversaw daily administrative, auditing, compliance, and branch tasks.
  • Identified and mitigated business risks, ensuring compliance and safeguarding the bank's interests.
  • Conducted financial data analysis, leading to cost reduction and efficiency improvements.
  • Prepared concise reports and presentations for market leaders, effectively communicating financial insights and recommendations.
  • Provided support for other financial centers and partners in the designated territory.
  • Built and lead high-performance team focused on achieving sales and service goals.

Assistant Manager

Bank Of America
03.2013 - 05.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed mortgage sales pipelines and reviewed financial reports, improving sales performance and revenue generation.
  • Maintained 100% lobby leadership, implemented MTC (Meet, Tailor, Close) processes, and attracted new businesses, resulting in high client experience scores.
  • Recognized for outstanding performance and promoted in the Next Step Leadership Achievement Program.
  • Proactively observed and coached associates, leading to exceeded sales numbers and VCR goals.
  • Resolved client issues promptly, resulting in high customer satisfaction levels.

Teller Operation Specialist

Bank Of America
03.2009 - 02.2013
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Earned the Professional Excellence Award twice for consistently achieving top performance in the market.
  • Provided effective coaching and training to the teller team, ensuring accurate and efficient transaction processing.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

Education

Bachelor of Science - Small Business Administration And Management

University of Nevada - Las Vegas
Las Vegas, NV

Skills

  • Cash Flow Management
  • Team Coaching
  • Work Delegation
  • Schedule Coordination
  • Leadership and Team Management
  • Strategic Planning and Execution
  • Financial Analysis and Budgeting
  • Performance Accountability
  • Regulatory Compliance
  • Member-Centric Approach
  • Relationship Building
  • Risk Management
  • Software: Microsoft Office 365, SQL, Salesforce CRM, Avaya, Uniform Agent Desktop (UAD)

Accomplishments

  • Recognized and promoted as a top performer regionally on operation efficiency, customer satisfaction score, audit metric compliances.
  • South OC Coordinator and facilitator for Soles 4 Souls Event, Women Helping Women, United Way of America, AFAN aid walk, March of Dimes, Food Bank, Las Vegas Rescue Mission.

Languages

Persian
Native or Bilingual

Timeline

Financial Center Manager

Bank Of America
06.2018 - Current

Assistant Manager

Bank Of America
03.2013 - 05.2018

Teller Operation Specialist

Bank Of America
03.2009 - 02.2013

Bachelor of Science - Small Business Administration And Management

University of Nevada - Las Vegas

Similar Profiles

CREATE PROFILE
Mehrnaz Badiee