Mehru Khan
KATY,TX
Summary
Sales and customer experience professional with a track record in lead conversion, account support, and relationship management across retail, telecom, travel, and automotive service settings. Known for identifying customer needs, recommending the right solutions, and keeping operations organized through CRM updates, scheduling, follow-up outreach, and issue resolution.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Remote Customer Experience Center Specialist
Group 1 Automotive
Houston, Texas
12.2025 - Current
- Managed inbound customer calls for automotive sales and service centers.
- Coordinated scheduling of service appointments and managed dealership calendars to optimize customer flow.
- Conducted follow-up outreach to leads via phone, email, and text to enhance customer engagement.
- Directed customer inquiries to appropriate departments for resolution to sales, finance, and service departments.
- Verified appointment details and vehicle information to ensure accuracy and readiness for customer visits.
- Updated customer records in CRM systems for Group 1 Automotive.
Sales Representative
Cellular Sales (Verizon Authorized Retailer)
Houston, Texas
08.2025 - 11.2025
- Achieved 30+ activations in the first month and ranked in the top three in sales during the first two months.
- Ranked as top seller for Verizon VHI in district and earned mentee of the month recognition.
- Assessed customer needs to recommend tailored cellular service options.
- Helped customers select Verizon Wireless plans, devices, and accessories.
- Communicated device features, pricing, and service terms clearly to enhance customer understanding.
- Supported customers with upgrades, activations, and troubleshooting steps.
- Fostered customer relationships through proactive follow-up and attentive in-store assistance.
Travel Agent
Vacation To Go
Houston, TX
12.2024 - 07.2025
- Converted leads into sales by providing customized vacation solutions, delivering exceptional service and creating seamless travel experiences.
- Research and secure the best travel deals, offering competitive packages while upselling premium services to maximize revenue.
- Built strong, lasting client relationships through tailored travel recommendations based on customer preferences and needs.
- Handled incoming calls and emails, efficiently addressing inquiries, confirming bookings, and providing expert travel assistance.
- Process invoices, payments, and travel documents with accuracy to guarantee smooth transactions and a hassle-free booking process.
- Achievements:
- Achieved $100K in cruise sales within three months, surpassing industry benchmarks and demonstrating exceptional sales skills.
- Earned multiple certifications from top cruise carriers, showcasing in-depth expertise and credibility in travel sales and consulting.
Sales Associate
AT&T – Prime Communication
Houston, TX
12.2022 - 11.2024
- Delivered outstanding sales performance by identifying customer needs and recommending AT&T products that best fit their lifestyle.
- Educated customers on promotions, features, and benefits, strategically driving upsells and maximizing overall revenue growth.
- Managed inventory, processed transactions accurately, and upheld company policies while consistently meeting or exceeding sales targets.
- Conducted product demonstrations, enabling customers to make informed decisions aligned with their needs and budgets.
- Resolved escalated customer concerns professionally, transforming challenges into profitable sales opportunities.
- Converted escalated customer concerns into sales opportunities, boosting customer retention and satisfaction.
- Ranked among the top three sales representatives multiple times, consistently surpassing company performance benchmarks.
- Maintained an 80–100 monthly closing rate, securing a spot in the top 10 representatives through strong sales execution.
- Achievements:
Office Manager
MJ Trading LLC
Houston, TX
12.2020 - 07.2022
- Managed payroll, vendor negotiations, and financial reporting to support financial health and operational efficiency.
- Developed and enforced policies to streamline workflow, enhance productivity, and uphold high-performance standards.
- Oversaw e-commerce operations, managing online sales, customer support, and order processing on eBay and Amazon to ensure seamless customer experience.
- Led a high-performing team, ensuring efficient warehouse operations, accurate inventory control, and timely order fulfillment.
- Managed a team of 10, fostering collaboration, increasing productivity, and consistently exceeding sales and operational targets.
- Analyzed daily sales data, identifying trends and implementing strategies to boost revenue, visibility, and customer engagement.
- Scaled online sales from $50K to $150K per month by optimizing listings, marketing strategies, and fulfillment efficiency.
- Transformed a $100K e-commerce business into a multimillion-dollar revenue stream within just one year of strategic growth.
- Achievements:
Shift Manager
McDonald's
Houston, TX
04.2011 - 12.2020
- Managed shift operations, ensuring top-tier service, efficiency, and strict adherence to company policies and operational standards.
- Supervised employees, assigned tasks, monitored performance, and fostered a positive, team-oriented environment.
- Oversaw inventory control, cash handling, and daily deposits, ensuring financial accuracy and operational accountability.
- Successfully managed daily cash deposits and stock transfers, maintaining efficiency and preventing financial discrepancies.
- Resolved customer concerns, implementing solutions that enhanced satisfaction and strengthened brand reputation.
- Trained new hires, equipping them with essential skills for success in dynamic, fast-paced retail environment.
- Promoted from cashier to shift manager, demonstrating strong leadership, reliability, and operational expertise.
- Led the store to earn recognition as the cleanest location in the market, ensuring superior presentation and compliance.
- Achievements:
Customer Service Representative
Dry Cleaners
Cypress, TX
05.2013 - 12.2014
- Delivered exceptional customer service by managing inquiries, processing orders, and handling payments with professionalism and care.
- Assisted customers with garment care needs, offering tailored recommendations that improved satisfaction and encouraged repeat business.
- Resolved customer concerns with effective solutions, strengthening brand loyalty and improving overall service quality.
- Maintained accurate records of customer orders to facilitate timely pickups and streamline dry-cleaning delivery processes.
- Supported daily operations, ensuring store cleanliness, organized workflows, and a seamless customer experience.
- Achievements:
- Recognized as "Employee of the Month" for delivering outstanding customer service and commitment to operational excellence.
Assistant Manager
Super 8 Hotel
Houston, TX
04.2011 - 03.2012
- Oversaw the daily hotel operations, ensuring exceptional customer service and a seamless, enjoyable guest experience.
- Managed employee schedules, optimizing staffing levels to ensure efficient operations and high-quality guest service.
- Resolved guest concerns promptly, implementing effective solutions that enhanced satisfaction and reinforced brand loyalty.
- Developed and executed strategies to streamline operational workflows, improving service quality and enhancing guest experience.
- Ensured strict compliance with company policies and industry standards, maintaining a consistently high level of service.
Education
GED -
Lone Star College
Houston, TX01-2016
High School Diploma -
Champions Education Center
Spring, TX01-2014
Skills
- Client relationship management
- Customer support
- Issue resolution
- Needs assessment
- Customer needs analysis
- Upselling and product sales
- Sales pipeline management
- Account management
- Team building and leadership
- Strategic planning and prospecting
- Conflict resolution
- Customer service solutions
- Process optimization
- CRM management
Certification
Certified Travel Agent (Cruise Lines) | Houston TC | 2025
Languages
English (Fluent), Spanish (Conversational), Urdu (Native)
Timeline
Remote Customer Experience Center Specialist
Group 1 Automotive
12.2025 - Current
Sales Representative
Cellular Sales (Verizon Authorized Retailer)
08.2025 - 11.2025
Travel Agent
Vacation To Go
12.2024 - 07.2025
Sales Associate
AT&T – Prime Communication
12.2022 - 11.2024
Office Manager
MJ Trading LLC
12.2020 - 07.2022
Customer Service Representative
Dry Cleaners
05.2013 - 12.2014
Shift Manager
McDonald's
04.2011 - 12.2020
Assistant Manager
Super 8 Hotel
04.2011 - 03.2012
GED -
Lone Star College
High School Diploma -
Champions Education Center