Summary
Overview
Work History
Education
Skills
Software
COMPUTER EXPERIENCE Proficient in Microsoft Excel, Word, Access, Outlook, EPIC, Allscript, and ECW E
Timeline
Generic

Mehrzad Ganjriz

Herndon ,VA

Summary

Customer-focused professional with successful 20+ year career in the automotive industry. sector. Specialize in meeting client needs in a timely manner while effectively communicating with auto technicians and using industry-specific computer programs to track customer activity. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level client advisor position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Recon Manager- Assistant Service Manager

Passport Mini Of Montgomery County
01.2015 - Current
  • Pleasantly greeted customers and asked open-ended questions to better determine needs
  • Handled customer issues with confidence, using my knowledge and experience to provide effective resolution
  • Worked to ensure customer satisfaction and handled customer issues
  • Improved inventory accuracy by implementing a comprehensive system for tracking and monitoring stock levels
  • Handled customer issues with confidence, using my knowledge and experience to provide effective resolution.
  • Suggested add-on services that would be helpful to customers and improve bottom line
  • Educated customers about billing, payment processing and support policies and procedures.
  • Move customer vehicles to the repair and maintenance station in the shop
  • Delegate work to technicians based on knowledge, skill and repair difficulty

BMW Client Advisor

Passport BMW
06.2011 - 01.2015
  • Enhanced client satisfaction by delivering personalized consultations and addressing individual needs.
  • Boosted sales performance by consistently meeting and exceeding monthly targets.
  • Established long-lasting relationships with clients, fostering brand loyalty and repeat business.
  • Streamlined the vehicle purchasing process for customers, ensuring a smooth transaction from start to finish.

Pre-Owned Sales Manager

Koons Nissan
09.2010 - 06.2011
  • Increased customer satisfaction by implementing a streamlined sales process for pre-owned vehicles.
  • Coordinated with service department to ensure all pre-owned vehicles were thoroughly inspected and ready for sale, resulting in reduced customer complaints.
  • Developed and maintained relationships with financial institutions, securing favorable financing options for customers and increasing sales volume.
  • Trained and mentored sales team members, improving their product knowledge and negotiation skills, leading to higher close rates.

Education

Associate of Business Management -

Azad University of Tehran

Skills

  • Project Management
  • Service planning
  • Operational improvements
  • Schedule Coordination

Software

COMPUTER EXPERIENCE Proficient in Microsoft Excel, Word, Access, Outlook, EPIC, Allscript, and ECW EMR, Kalleo

COMPUTER EXPERIENCE Proficient in Microsoft Excel, Word, Access, Outlook, EPIC, Allscript, and ECW E

Proficient in Microsoft Excel, Word, Access, Outlook, EPIC, Allscript, and ECW EMR, Kalleo

Timeline

Recon Manager- Assistant Service Manager

Passport Mini Of Montgomery County
01.2015 - Current

BMW Client Advisor

Passport BMW
06.2011 - 01.2015

Pre-Owned Sales Manager

Koons Nissan
09.2010 - 06.2011

Associate of Business Management -

Azad University of Tehran

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Mehrzad Ganjriz