Mehtek Sohal
Folsom
Summary
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Representative
Honors College
Camden, NJ
03.2023
- Memorize all the policies and information that is required to assist individuals who have questions regarding the Honors College.
- Work effectively with fellow members to tackle the line of individuals with questions at a rapid pace.
- Record the inquiries they have as well as the complaints they had in the system for further improvement of the Honors College.
- Ensuring to provide the utmost experience to satisfy the people’s experience at the Honors College.
Associate
Amazon Fresh
CA
08.2024 - Current
- Assist in the training of new hires of the role they are to serve as well as explaining the specific details of the job.
- Taking initiative to ensure that the customer experience is at an all time high by finding the merchandise required and answering any questions they have.
- Memorizing the policies and technology needed to ensure the store is operating at an all time high.
- Ensuring that fellow coworkers are getting their tasks done and that there are no tensions between them.
- Auditing the inventory to make sure the item count is accurate.
- Assisting at the customer service desk to assist with returns.
Temp Worker
CTDI
Logan Township, NJ
08.2023 - 08.2024
- Quickly adapted to multiple stations that I was assigned to and effectively made sure to reach the targeted goal in each one.
- Responsible for memorizing the items that needed to be sorted and to use the scanner and the computer to provide the tracking/labeling of the merchandise.
- Lead the newcomers in the workplace of the ins and outs of how to handle the tasks required.
Account Manager
Signature
Burlington County, New Jersey
06.2023 - 08.2023
- Communicate effectively with all relevant departments.
- Ensure that new customers are informed of and fully utilizing all of the products and services features.
- Resolve customer complaints by investigating problems and developing solutions that meet or exceed expectations.
- Demonstrate technical sales ability with in-depth knowledge of products and services.
Seasonal Worker
Walmart
Deptford, NJ
06.2021 - 08.2021
- Work to make sure that the merchandise is stocked in a way that eases customer experience.
- Ensure that the display of the merchandise is arranged in a way to appeal to the customers as a way to attract sales.
- Make full use of the online app as a way to give customers the best experience of what to suggest as well as where to find the item they desire.
- Providing the utmost customer service to bring forth the best experience for the customers.
Store Associate
Pantry One
langhorne, PA
01.2018 - 11.2020
- Responsible for the point of sales operating at the cash register and ensuring the workplace is clean.
- Making sure that merchandise is stocked in a way to ease customer experience.
- Assisting in truck set up and ensuring that merchandise received is not damaged.
- Providing the utmost customer service to ensure the continual return of customers.
Education
Bachelor's Degree - Political Science & Philosophy
Rutgers University
NJ05.2023
High School Diploma - undefined
Clearview Regional High School
Mullica Hill, NJ06.2019
Skills
- Leadership
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Client services
- Staff training
- Records management
- Telephone reception
- Client service
- Sales support
- Performance improvement
- Performance tracking
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of new members.
- Achieved improved sales and customer service by completing documents with accuracy and efficiency.
Awards
Acquired Dean list for excellence in academics in all semesters throughout 2019 to 2023., Acquired the Sybil S Cohen Award for excellence in the field of philosophy.
Languages
Spanish
Professional Working
English
Native or Bilingual
Arabic
Limited Working
Timeline
Associate
Amazon Fresh
08.2024 - Current
Temp Worker
CTDI
08.2023 - 08.2024
Account Manager
Signature
06.2023 - 08.2023
Representative
Honors College
03.2023
Seasonal Worker
Walmart
06.2021 - 08.2021
Store Associate
Pantry One
01.2018 - 11.2020
High School Diploma - undefined
Clearview Regional High School
Bachelor's Degree - Political Science & Philosophy
Rutgers University