Mehul Shah
Morris Plains,NJ
Summary
Senior Systems Engineer Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Senior Systems Engineer
Chubb
06.2016 - Current
- Perform conceptual systems, data architecture and framework design work
- Evaluate, set up, customize, implement, and maintain commercial vendor applications while also aiding in the deployment and upkeep of internal applications
- Examine current applications to enhance their efficiency and reliability
- Perform DevOps deployment of all internally-developed applications into Production and non-prod environments
- Perform application and data upgrades and updates
- Support standard corporate IT functions such as Audit, D/R, IT Systems Platform changes and migrations, Strategic Planning, Build Permit etc.
Manager - Client Support Services
Risk Management Solutions
10.2009 - 03.2016
- Oversaw the advancement and progression of Solution Analysts, Senior Solution Analysts, and Lead Solution Analysts within the Client Support organization
- In charge of overseeing, allocating, and validating machine resources across the entire Client Support organization
- Participated in the recruitment, interviewing, and onboarding of new team members
- Guaranteed prompt and satisfactory client contentment by assessing critical metrics with each direct report
- Successfully rolled out Salesforce as the primary Client Management System for knowledgebase and query resolution
- Tasked with ensuring the availability of appropriate training and knowledge-sharing opportunities for the support team
- Awarded the RMS Impact Award for dedication and contribution on a high level
- Effectively assembled a robust and diverse team of Solution Analysts to handle client-facing support inquiries.
Lead Consultant
Risk Management Solutions
05.2004 - 09.2009
- Tasked with monitoring the progress of client inquiries to ensure and verify that the final resolution aligns with client satisfaction
- Cultivated a more profound understanding of the specialized technology domain and worked collaboratively with the team to facilitate knowledge sharing across different levels
- Tasked with providing mentorship to team members as they rotate through the Risk Analyst Training Program
- In charge of assisting with the technical installation of Property and Casualty software, specifically RiskLink and RiskBrowser
- Led all of RMS in number of client inquiries opened, worked, and closed for Fiscal years 2006, 2007, 2008, and 2009
- Achieved a 100% satisfactory rating from all Client Support Surveys received.
Education
Bachelor of Science - Specialization in Ecommerce Management
New Jersey Institute of Technology
Newark, NJ05.2021
Skills
- Cloud Services
- Design and Implementation
- Complex Project Delivery
- Root Cause Analysis
- Data Analysis
- Process Optimization
- Technical Support
- Quality Assurance
- Software Requirements Analysis
- Windows Server Management
- Technical Support and Assistance
- User Support
- Technical Analysis
- Server Consolidation
- Infrastructure Management
- VMware Virtualization
- Client Service and Support
- Hardware Configuration
- Troubleshooting
- Windows Server Administration
- Capacity Planning
- Design and implementation
- Requirements Gathering
- Expert Problem Solving
- Windows Server management
- System Troubleshooting
- Systems Analysis
- Hardware and software installation
- Client service and support
- System Testing
- Helpdesk operations
Timeline
Senior Systems Engineer
Chubb
06.2016 - Current
Manager - Client Support Services
Risk Management Solutions
10.2009 - 03.2016
Lead Consultant
Risk Management Solutions
05.2004 - 09.2009
Bachelor of Science - Specialization in Ecommerce Management
New Jersey Institute of Technology