Mehvish Zia
Richmond
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Ambulatory Service Representative
Kelsey-Seybold
03.2023 - Current
- Managed high call volumes, addressing patient concerns and directing calls to appropriate departments for timely resolution.
- Ensured accurate patient records by diligently updating demographic and insurance information in the system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Enhanced patient satisfaction by providing efficient and courteous service during check-in and check-out processes.
- Proactively identified areas for process improvement within ambulatory services operations, suggesting solutions for increased effectiveness.
- Expedited registration processes by ensuring timely completion of required forms for new patients, contributing to a seamless first visit experience.
- Verified patient insurance eligibility and benefits.
Banking Assistant
IBC Bank
01.2018 - 03.2023
- Educated customers on online banking and mobile banking applications.
- Provided exceptional customer service, contributing to a positive reputation for the bank.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
- Reduced processing times by implementing digital document management systems.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Bachelor of Arts - Art
University of Karachi
Pakistan05.2005
Skills
- HIPAA Compliance
- Healthcare Industry Knowledge
- Patient confidentiality
- Insurance Verification
- Epic Software Proficiency
- Customer Service
- Punctual and Hardworking
- Reliability and Dedication
- Strong leadership abilities
Timeline
Ambulatory Service Representative
Kelsey-Seybold
03.2023 - Current
Banking Assistant
IBC Bank
01.2018 - 03.2023
Bachelor of Arts - Art
University of Karachi