Mei Lai On
DEI | People | Culture | Workplace Experience Manager
West Hollywood,CA
Summary
Experienced compassionate leader with over 12 years of working in the creative and technology industries. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent employee relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
DEI Council Member | Workplace Experience Manager
Consensus Cloud Solutions
Los Angeles, CA
10.2021 - Current
- Created programs to reduce turnover and improve employee engagement in daily business process.
- Developed detailed plans based on broad guidance and direction.
- Motivated employees through special events and incentive programs.
- Developed and implemented new programs based on leading inclusion and diversity practices using project management principles.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Head of Global Real Estate Workplace Strategy 520+ employees, 400+ Contractors
VP ERG | Facilities Manager Global
J2 Global Communications
Los Angeles, CA
02.2020 - 10.2021
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 200 new employees.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Managed the Global Cloud Services vertical | 1700+ Employees worldwide, 700+ Contractors, 30+Offices, over 250,000 square feet.
- Spearheading Real Estate services and strategy for mergers/acquisitions.
- Created sustainable improvement initiatives for efficient use of energy.
Project Manager
Pivot Interiors
Los Angeles, CA
02.2019 - 02.2020
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety
- Drove team success through shared vision and recognition of quality performance.
- Led project teams through design, construction and launch process.
- Planned, designed and scheduled phases for large projects.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Provided detailed product orders based on project drawings and technical specifications.
People Operations Manager
Defy Media
Beverly Hills, CA
12.2016 - 11.2018
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events and incentive programs.
- Eased team transitions and new employee orientation through effective training and development.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Operations Manager
Phenomenon
Los Angeles, CA
03.2015 - 12.2016
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Education
Human Resources Certificate - Human Resources Management
Loyola Marymount University
Los Angeles, CA 12.2016 - 12.2017
No Degree - Business Management Courses
Mcgill University
Montreal, Quebec 05.2001 -
Bachelor of Arts - Hotel Business Management
College Lasalle
Montreal, Quebec 08.2007 - 07.2010
SHRM-CP - Human Resources Management
Society For HR Management
08.2022 - 03.2023
Skills
Relationship Building
Timeline
SHRM-CP - Human Resources Management
Society For HR Management
08.2022 - 03.2023
DEI Council Member | Workplace Experience Manager
Consensus Cloud Solutions
10.2021 - Current
VP ERG | Facilities Manager Global
J2 Global Communications
02.2020 - 10.2021
Project Manager
Pivot Interiors
02.2019 - 02.2020
People Operations Manager
Defy Media
12.2016 - 11.2018
Human Resources Certificate - Human Resources Management
Loyola Marymount University
12.2016 - 12.2017
Operations Manager
Phenomenon
03.2015 - 12.2016
Bachelor of Arts - Hotel Business Management
College Lasalle
08.2007 - 07.2010
No Degree - Business Management Courses
Mcgill University
05.2001 -
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