Mei Brown
La Porte,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Assistant Director
Vivaldi Music Academy
06.2023 - Current
- Maintained compliance by creating and updating physical and digital records.
- Assisted management with business operations and tracked key metrics.
- Trained and mentored new employees on industry practices.
- Streamlined communication between teachers, parents, and administrators.
- Provided outstanding customer service to students and teachers.
- Fostered positive relationships with students, parents, and staff.
- Planned and coordinated events, including bi-annual recitals.
- Consistently met and exceeded sales goals, collaborating with the marketing team on promotions.
- Supported regional managers and managed high-volume, 400+ students, locations efficiently.
- Implemented conflict resolution strategies and promoted a positive school culture.
Office Manager/Tax Preparer
Wall Street Income Tax
12.2022 - 05.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities and maintained schedules.
- Managed approximately 30 to 40 incoming calls, emails and in person queries per day.
Pre K Teacher
Kid City Childcare
09.2015 - 10.2022
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Boosted student engagement by incorporating hands-on activities and group projects into lesson plans.
- Fostered love for learning among students by maintaining energetic teaching styles and incorporating creative, interactive elements into lessons.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Developed weekly lesson plans and activities to engage children and promote learning.
Office Manager
Kid City Childcare
02.2015 - 09.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained accreditation status by meeting requirements set forth by relevant accrediting bodies.
- Ensured compliance with local and state education regulations by maintaining accurate records and staying current on policy changes.
- Provided valuable support to teachers by addressing classroom management concerns, offering guidance on effective strategies for maintaining an orderly learning environment.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Preschool Teacher
Kid City Childcare
03.2010 - 02.2015
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Boosted student engagement by incorporating hands-on activities and group projects into lesson plans.
- Fostered a love of learning among students by maintaining an energetic teaching style and incorporating creative, interactive elements into lessons.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
Customer Service
FIESTA AMERICANA VACATION CLUB
12.2008 - 08.2009
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Identified trends in customer concerns, proactively addressing common issues before escalation.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Managed approximately 50 incoming calls and emails from customers.
Advertising and Analysis. (Análisis Y Publicidad)
Operadora Receptur SA de CV
04.2008 - 11.2008
- Nurtured long-term partnerships with satisfied clients, resulting in repeat business and referrals.
- Coordinated successful product launches, generating excitement around new offerings through targeted promotional events and content development.
- Increased customer engagement through the creation of compelling advertising campaigns.
- Collaborated with creative teams to produce memorable visuals and messaging for various advertising platforms.
- Conducted market research to attract clients in new territories.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Researched and evaluated potential new markets and products.
Education
BACHELOR'S DEGREE MARKETING AND ADMINISTRATION -
UNIVERSIDAD PANAMERICANA (Mexico City)
Mexico City, Mexico05.2008
Skills
- Bilingual (English-Spanish)
- Microsoft Office
- Computer Skills
- Administrative Experience
- Sensitive information management
- Customer management
- Excellent customer communication
- Staff Management and coordination
- Regulatory Compliance
- Crisis Management
- Google Drive
- Employee Coaching and Mentoring
Volunteer Experience
- Boys Scouts of America, Cub Scouts / Den Leader, 2019, 2022
- Boys Scouts of America, Den Walker / Twilight Camp, 2021
- Boys Scouts of America, Key Staff /Twilight Camp, 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Director
Vivaldi Music Academy
06.2023 - Current
Office Manager/Tax Preparer
Wall Street Income Tax
12.2022 - 05.2023
Pre K Teacher
Kid City Childcare
09.2015 - 10.2022
Office Manager
Kid City Childcare
02.2015 - 09.2015
Preschool Teacher
Kid City Childcare
03.2010 - 02.2015
Customer Service
FIESTA AMERICANA VACATION CLUB
12.2008 - 08.2009
Advertising and Analysis. (Análisis Y Publicidad)
Operadora Receptur SA de CV
04.2008 - 11.2008
BACHELOR'S DEGREE MARKETING AND ADMINISTRATION -
UNIVERSIDAD PANAMERICANA (Mexico City)
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