Focused and versatile professional with over 10 plus years in the customer service industry. Multi-tasker dedicated to customer service and engagement. Works great under pressure with the ability to adapt.
Overview
7
7
years of professional experience
Work History
Remote Medical Scribe
IKS Health
07.2023 - Current
Proficient in using EMR Epic Systems to accurately and efficiently manage healthcare data
Demonstrate extensive knowledge of medical terminology
Accompanied physicians through day in fast-paced, stressful environments while properly documenting patient information
Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
Shift Leader
Dunkin Donuts
08.2018 - 02.2023
Collaborated with team members to maintain consistent standards across all shifts
Demonstrated ability to adapt by responding to various situations and working in multiple different stores as needed by management
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assistant Director
Little Graduates Preschool
01.2022 - 01.2023
Supervised staff and managed daily center operations in compliance with policies and regulations
Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
Engaged with parents, managed inquiries, and provided pricing quotes for daycare services
Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.