Mei Chang
Delray Beach
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Member Services Coordinator
Boca Woods Country Club
03.2024 - Current
- Providing exceptional customer service, consistently exceeding expectations and earning positive feedback from members.
- Enhanced member satisfaction by promptly addressing inquiries and providing solutions to concerns.
- Effectively educating new members on available resources and benefits.
- Developed key relationships with members to better understand their needs and interests, tailoring services accordingly.
- Exhibiting calmness and professionalism when dealing with clients and staff.
- Cross-training and providing backup support for upper management.
- Efficiently managing time to fulfill member food orders.
Hostess, Server, Banquet Manager
Max’s Grille
01.2019 - 03.2024
- Oversaw timeliness and quality of food delivery at high-volume events.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Directed and managed banquet functions for 12-250 person events.
- Interpreted instructions to schedule and set up events to client specifications.
- Cultivated an inclusive work culture promoting open communication, teamwork and staff empowerment resulting in a motivated and high-performing team.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
Hostess/Server
Square One
03.2018 - 01.2019
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Processed orders and sent to kitchen employees for preparation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Served food and beverages promptly with focused attention to customer needs.
Hostess
Burt & Max’s
01.2016 - 03.2018
- Head trainer for incoming employees.
- Expo in controlling the front desk positions and restaurant rotation.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Hostess
Sushi Yama Japanese Restaurant
08.2012 - 01.2016
- Greet and seat customers while managing restaurant flow.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Spanish River High School
Boca Raton, FL05.2016
Skills
- Efficient collaboration
- Event Coordination
- Phone Etiquette
- Active Listening and Communication
- Detail Oriented
- Dining room management
- Customer Service
- Warm and Friendly
- Reliable and Trustworthy
- Patience and Empathy
- Effective Multitasking
Timeline
Member Services Coordinator
Boca Woods Country Club
03.2024 - Current
Hostess, Server, Banquet Manager
Max’s Grille
01.2019 - 03.2024
Hostess/Server
Square One
03.2018 - 01.2019
Hostess
Burt & Max’s
01.2016 - 03.2018
Hostess
Sushi Yama Japanese Restaurant
08.2012 - 01.2016
High School Diploma -
Spanish River High School
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