Mei Chang
Delray Beach
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Member Services Coordinator
Boca Woods Country Club
Boca Raton, FL
03.2024 - Current
- Providing exceptional customer service, consistently exceeding expectations and earning positive feedback from members.
- Enhanced member satisfaction by promptly addressing inquiries and providing solutions to concerns.
- Effectively educating new members on available resources and benefits.
- Developed key relationships with members to better understand their needs and interests, tailoring services accordingly.
- Exhibiting calmness and professionalism when dealing with clients and staff.
- Cross-training and providing backup support for upper management.
- Efficiently managing time to fulfill member food orders.
Hostess, Server, Banquet Manager
Max’s Grille
01.2019 - 03.2024
- Oversaw timeliness and quality of food delivery at high-volume events.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Directed and managed banquet functions for 12-250 person events.
- Interpreted instructions to schedule and set up events to client specifications.
- Cultivated an inclusive work culture promoting open communication, teamwork and staff empowerment resulting in a motivated and high-performing team.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
Hostess/Server
Square One
03.2018 - 01.2019
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Processed orders and sent to kitchen employees for preparation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Served food and beverages promptly with focused attention to customer needs.
Hostess
Burt & Max’s
01.2016 - 03.2018
- Head trainer for incoming employees.
- Expo in controlling the front desk positions and restaurant rotation.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Hostess
Sushi Yama Japanese Restaurant
08.2012 - 01.2016
- Greet and seat customers while managing restaurant flow.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Spanish River High School
Boca Raton, FL05.2016
Skills
- Efficient collaboration
- Event Coordination
- Phone Etiquette
- Active Listening and Communication
- Detail Oriented
- Dining room management
- Customer Service
- Warm and Friendly
- Reliable and Trustworthy
- Patience and Empathy
- Effective Multitasking
Timeline
Member Services Coordinator
Boca Woods Country Club
03.2024 - Current
Hostess, Server, Banquet Manager
Max’s Grille
01.2019 - 03.2024
Hostess/Server
Square One
03.2018 - 01.2019
Hostess
Burt & Max’s
01.2016 - 03.2018
Hostess
Sushi Yama Japanese Restaurant
08.2012 - 01.2016
High School Diploma -
Spanish River High School