Mei Delgadillo
Orlando,FL
Summary
I'm a Restaurant Manager with over 6 years in the food service industry, dedicated to enhancing customer satisfaction and operational efficiency. I've demonstrated success in training and mentoring staff while optimizing workflow and inventory management. I'm always committed to delivering memorable dining experiences in a collaborative team environment.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Assistant Manager
The Glass Knife
Orlando, Florida
01.2025 - Current
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Coordinated staff schedules to enhance service efficiency during peak hours.
- Trained and mentored new staff on menu items and service standards.
- Managed inventory levels to maintain stock of ingredients and supplies.
- Conducted quality checks to maintain high food preparation and presentation standards.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management to create promotional strategies that increased event attendance.
Assistant Manager
Supreme Dumpling
Bellevue, US
11.2023 - 01.2025
- Coordinated reservations and private events to elevate customer satisfaction and dining experience.
- Manage server schedules and assignments, ensuring efficient operations and team collaboration.
- Lead daily meetings to align team activities, fostering a productive work environment.
- Supervised serving sections to ensure customer satisfaction and timely service delivery.
- Welcomed and engaged customers to enhance their overall dining experience.
- Built strong relationships with regular customers and team members while ensuring accurate order fulfillment and maintaining pristine presentation standards.
- Handle financial transactions accurately, maintaining seamless payment processing.
Server - Shift Lead
Maki Hibachi
Orlando, US
10.2019 - 10.2023
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced dining environment.
- Coordinated with hosts, bussers, and kitchen staff to streamline service and ensure timely meal delivery.
- Took and processed orders efficiently to ensure timely service.
- Upsold menu items to enhance guest experience and satisfaction.
- Resolved customer inquiries and issues with professionalism, fostering positive dining experiences.
- Managed cash transactions accurately during closing procedures.
Receptionist
Balance Orlando
Orlando, US
11.2018 - 05.2020
- Consulted with clients, answered phone calls, and responded to emails to ensure effective communication and service.
- Collected documentation and processed insurance information to facilitate timely client support.
- Skilled in using applications like Excel, and Word documents, and designing logos.
- Restocked and cleaned all offices nightly, ensuring readiness for the next day's operations.
Server
Sticky Rice: Lao Street Food
Orlando, US
01.2018 - 05.2020
- Provided hospitality and customer service by greeting tables warmly.
- Met goals for fast table turnaround and low customer wait times by controlling guest flow.
- Prepared food items and drinks daily to ensure timely service.
- Followed safety, sanitization and food handling guidelines.
- Maintained cleanliness of food service and preparation areas, ensuring compliance with health standards.
Education
Bachelor of Arts - Marketing Management
University of Central Florida
Orlando, FL11-2026
Skills
- Project management
- Event planning
- Budget management
- Menu planning
- Guest relations
- Rewards management
- Team collaboration
Certification
ServSafe
Accomplishments
Disney Dreamer and Doer
Timeline
Assistant Manager
The Glass Knife
01.2025 - Current
Assistant Manager
Supreme Dumpling
11.2023 - 01.2025
Server - Shift Lead
Maki Hibachi
10.2019 - 10.2023
Receptionist
Balance Orlando
11.2018 - 05.2020
Server
Sticky Rice: Lao Street Food
01.2018 - 05.2020
Bachelor of Arts - Marketing Management
University of Central Florida