Mei Hilliard
Petersburg,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Data Coordinator
St Petersburg Free Clinic/ Fresh Pace
St Petersburg , FL
12.2022 - Current
- Ensure certified Fresh Pace stores properly capture and enter data by providing data platform and system training and continue technical support and assistance.
- Complete monthly reporting documents for Fresh Pace stores including collecting monthly invoices, distribution logs,funder tracker, partner program, surveys and more.
- Submit monthly reimbursements from the stores for reimbursement
- Conduct frequent data integrity audits on all data inputs audits on all data management platforms, software, and reporting documents and ensure accuracy, qualify of data inputs, and partnering stores files
Housing Coordinator
St Petersburg Free Clinic
ST PETERSBURG, Florida
08.2018 - Current
- Assist program residents (Men's and Women's) with understanding their specific housing needs and eligibility, and with developing a self-sufficiency budget plan
- Build and maintain relationships with landlords to establish resources for housing
- Create and maintain consistent communication channels, both verbal and written between several parties ( tenants, landlord, referral source, collaboration agencies, debtors and creditors)
- Keep accurate records records, data spreadsheets, monthly outcome reports and record progress in CT, HMIS, TBIN
- Follow up with residents for one full year including home visits
- Network with other organizations that connect with housing for low income families and individuals
- Also have other duties Community Navigator give referrals to other programs within the company
- We Care specialist- Assist with feeding the homeless the last to Tuesdays of each month, make snack and hygiene bags and give out drinks and resources as well
Lead Program Behavior Technican PRN
West Care Foundation
ST PETERSBURG, Florida
02.2014 - 06.2020
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Complete assessment for qualifications for the program
- Complete Intake process with new clients
- Issue and record payments from client
- Issues and record bus passes
- Complete exit reports, per program standards
- Complete and issues monthly safety reports
Case Manger
St Petersburg Free Clinic
Petersburg, FL
01.2016 - 08.2018
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Maintained accurate case records and documentation according to agency guidelines.
- Attended court hearings as a representative of the organization when needed.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Provided referrals to appropriate health care providers or other community resources.
- Participated in professional development activities related to case management best practices.
- Conduct Urine Analysis
Team Lead Member Services
Universal Healthcare North Raleigh
ST PETERSBURG, Florida
05.2014 - 03.2015
- Coordinated with other departments to ensure resolution of customer inquiries in a timely manner.
- Provided guidance and support to a team of 10 Member Services Representatives.
- Resolved escalated customer complaints or issues as needed.
- Conducted regular one-on-one meetings with representatives to review performance goals, objectives and job expectations.
- Advised members on products, services, account information and billing inquiries.
- Analyzed data from various sources such as call logs, surveys and reports to measure success of customer service initiatives.
- Facilitated cross-training among representatives to increase efficiency across teams
- Performed administrative duties such as maintaining records, preparing reports and tracking metrics for the department.
Assistant Store Manager
Rainbow Apparel
ST PETERSBURG, Florida
03.2011 - 02.2014
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Create weekly schedules for employees and maintain payroll
- Train and develop new associates on POS system ans key sales tacties
Family Case Manager
Goodwill/ State of Florida Workforce
ST PETERSBURG, Florida
06.2001 - 09.2006
- Provided case management services to families in need of assistance.
- Assisted families with accessing resources such as housing, employment opportunities, and health care.
- Facilitated group meetings with other family members to discuss challenges and solutions.
- Collaborated closely with community partners to ensure clients receive needed resources.
- Maintained accurate documentation of all client interactions and progress reports.
- Engaged in advocacy activities to ensure families are receiving appropriate services from various agencies.
- Participated in trainings regarding relevant topics such as crisis intervention, trauma-informed care.
- Responded promptly to emergency situations by providing crisis counseling and support services.
- Provided hands-on and proactive leadership to community services staff.
Education
Master of Science - Criminology
University of Phoenix
Tampa, FL05-2016
Bachelor of Science - Criminology
University of South Florida
Tampa, FL05-2012
Associate of Science - Forensic Science
St Petersburg College
St. Petersburg, FL03-2008
High School Diploma -
Lakewood Senior High School
St. Petersburg, FL06-1991
Skills
- Detail-oriented
- Strategic Thinker
- Mathematical Aptitude
- Community Navigator
- Quality Assurance
- Case Management
- Data Integrity
- Data Management
- Strategic Planning
- Conflict Management
- Records Maintenance
- Finance And Accounting
- Sales Tracking
- Sales Analysis
- Budget Adherence
- Ms Office Proficient
- MS Excel Proficient
- Shift Scheduling
- Payroll Processing
Certification
- Notary
- TBIN Certification
- Florida Department of Children and Families Modules 1-4 Certification
- HMIS Certification
- First Aid/CPR Certification
Timeline
Data Coordinator
St Petersburg Free Clinic/ Fresh Pace
12.2022 - Current
Housing Coordinator
St Petersburg Free Clinic
08.2018 - Current
Case Manger
St Petersburg Free Clinic
01.2016 - 08.2018
Team Lead Member Services
Universal Healthcare North Raleigh
05.2014 - 03.2015
Lead Program Behavior Technican PRN
West Care Foundation
02.2014 - 06.2020
Assistant Store Manager
Rainbow Apparel
03.2011 - 02.2014
Family Case Manager
Goodwill/ State of Florida Workforce
06.2001 - 09.2006
Master of Science - Criminology
University of Phoenix
Bachelor of Science - Criminology
University of South Florida
Associate of Science - Forensic Science
St Petersburg College
High School Diploma -
Lakewood Senior High School
- Notary
- TBIN Certification
- Florida Department of Children and Families Modules 1-4 Certification
- HMIS Certification
- First Aid/CPR Certification
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