Mei-Lin Bafaloukos
Bay Village,OH
Summary
Mei-Lin is an experienced and dedicated strategic leader with over 15 years industry experience in talent acquisition. She is skilled in managing simple to complex projects from implementation through to stabilization, has a keen eye for operational excellence and knack for continuous process improvement and innovation. She has substantial experience operating in a recruitment process outsourcing and offshoring environment at a global, regional, functional and sector scale; delivering against varying roles and business models. Her full recruitment lifecycle experience includes talent acquisition coordination and support, sourcing, end-to-end recruitment, office/facilities management, performance management, business intelligence and analytics. She has led a team of as much as ~100 people and programs delivering services to as much as 17 countries globally. She has experience working in the Philippines and the United States and was deployed in Australia for a short-term process optimization project.
Overview
22
22
years of professional experience
Work History
Americas Regional Lead - Recruitment Administration Center of Excellence (COE)
AMS (Alexander Mann Solutions)
09.2020 - Current
- Manage the Center of Excellence for Recruitment Administration in the Americas (NA and LATAM)
Senior Manager – Recruitment Administration
AMS (Alexander Mann Solutions)
Cleveland, USA
02.2017 - Current
- Manage and oversee the performance and operations of a team of ~100 people, delivering end to end recruitment/talent acquisition support and expertise
- Provide expertise through advisory capacity for growth opportunities, new solutions, implementations, change management, continuous improvement and innovation
- Partner with Regional/Sector Managing Directors and Heads of Client Services to drive sustainable operations and contribute to accounts’ commercial success
- Create and monitor the regional/function/sector governance framework on headcount planning and capacity management, people management, career development, risk and compliance
- Own the delivery and relationship management within the business function and across clients, leading the team to ensure productivity, account profitability and client satisfaction
- Manage senior stakeholders in fast-paced, complex client environments acting as a trusted advisor
- Ensure team engagement, knowledge management and contingency planning within team operations
- Responsible for best practice management and operational excellence through process efficiency review and implementation of improvement plans
- Work in close partnership with Growth, Commercials, Solutions Design, Implementations, Operations, Performance Management, Client Services, Business Intelligence, Finance, HR and Compliance teams to support new solutions, implementation, transformation and change, effective and successful program launch and operational delivery
- Manage projects at a Regional, Sector and Global Administration Center of Excellence level
- Launched 4 accounts in a period of 2 months in 2017, 2 of which were the biggest in the center
- Drove cost of operations down through efficiency and continuous improvement projects for the sector
- Consistently overachieved continuous improvement/efficiency target by as much as ~100% in 2017 and ~400% in 2018
- Introduced progressive capability model for recruitment admin specific learning and development
- Led Global Client Service Center (GCSC) projects geared to improve workload management, talent mobility, cross skilling, upskilling, development, retention and engagement
- Led a project team and launched the following programs in 2019: ELEVATE, a leadership upskilling program for Team Leads and Managers; Building Bridges to Success, an admin to sourcing cross-skilling program; Contributed to the program development and launch of Aspiring Senior Manager Program
- Actively worked with our Internal TA team in driving the Cleveland First initiative as well as shaping internal mobility, external hiring, process selection and offer processes within the GCSC
- Considered as a SME on GCSC recharge process as well as on Workday data integrity
Investment Banking Sector Lead - Recruitment Administration (Global Recruitment Administration COE)
AMS (Alexander Mann Solutions)
02.2018 - 09.2020
- Manage ~ 150+ Investment Banking Sector Administration Team across global locations
Senior Manager – Recruitment Administration – Cleveland GCSC
AMS (Alexander Mann Solutions)
02.2017 - 09.2020
- Manage and oversee the recruitment administration function with a team of 90+ delivering services to over 100 sites across North America
- Part of Center Management team and tasked to support both admin and sourcing teams within the center
Client Services Manager – Recruitment Administration
AMS (Alexander Mann Solutions)
Cleveland, USA
08.2014 - 01.2017
- Manage the Recruitment Administration function in the Cleveland GCSC with oversight for client accounts delivering service to over 90 sites across North America
- Responsible for stakeholder, people, performance, resource, talent and project management as well as implementation of new solutions to the Centre and ownership for right structure
- Launched 4 accounts in a period of 2 months, 2 of which were the biggest in the center
- Led mass hiring activities to accommodate growth due to new client launches
- Grew the team by ~500% in a period of 6 months bringing the team size from 20 to ~100 people
- Co-led a successful ISO audit
Client Services Manager – Sourcing (Global)
AMS (Alexander Mann Solutions)
03.2012 - 08.2014
- Responsible for overseeing all the sourcing teams across all regions globally in the center
- Manage a team of ~22 delivering Sourcing and Recruitment Administration across accounts and industries
- Deploy effective recruitment delivery and attraction strategies, using all sourcing channels effectively, managing multiple campaigns as well as providing subject matter expertise on sourcing strategies, recruitment models and best practice recruitment
- Responsible for the team’s achievement of recruitment delivery targets and KPIs
- Responsible for building strong relationships internally with the management teams of allocated clients and for assisting with driving client satisfaction through excellence of delivery
- Responsible for all aspects of the team’s development, delivering an effective and efficient service in line with client expectations
- Singlehandedly managed the entire Manila sourcing team supporting all regions for a period of 6 months
- Concurrent to existing role, took on a Sourcing Optimization project and worked in Australia for few weeks, building partnership with the different teams, learning their processes, migrating some process to Manila and enhancing overall process delivery ensuring success of a program delivered on-site, on-shore and off-shore
- Vital contributor in Training, Mentorship, Operational Excellence and Capability Building initiatives
- Pioneered the A-list program, a local rewards and recognition initiative recognizing top talents
- Facilitated a 3-day Focus Group Discussion for a global bank and their shared services team
- Acted as a deputy to the Center Lead and was entrusted center petty cash administration until October 2012
Team Leader for APAC Sourcing, Recruitment Admin and Business Intelligence
AMS (Alexander Mann Solutions)
08.2010 - 02.2012
- Lead various teams handling accounts across Asia Pacific in the areas of Recruitment/Sourcing and Recruitment Admin as well as business intelligence resource allocated to accounts supported
- Team won in the Global Inspiring Team Awards for the Quarter
- 1 of the 8 people nominated globally for the Citizen of the Year - a global rewards and recognition program
- Helped bridge the gap in center leadership while awaiting hiring of a Center Lead, working directly with the Director of Operations in the UK to ensure smooth operations in the Manila Center
- Co-led the ISO audits project in 2011
- Owned several pillars of the employee engagement and capability building initiatives
- Led a pioneering resource augmentation project in the center which paved the way to winning more projects
- Grew the team about twice the size of its original solution creating opportunities for mobility and promotions
Specialist – Support
AMS (Alexander Mann Solutions)
08.2008 - 07.2010
- Responsible for overseeing a team of 4 Administrators handling different admin processes globally
- Lead quality assurance, process analysis/continuous process improvements, and client coordination in relation to the overall process
- Initiated process improvements which led to the increase in PeopleSoft Data Entry accuracy rate by ~45% from time of hire, with highest rate achieved at 100% accuracy for 4 months within 2009
- Led the global standardization projects for recruitment infrastructure, enhanced processes relative to global HRIS data entry accuracy, standardizing global correspondences and some reporting systems
- Key contributor in the improvement plan on HM satisfaction survey response rate
- Accredited as a Global Virtual Trainer for Manila Center
Recruitment Consultant
Avanti People Partnership International, Inc.
07.2006 - 08.2008
- Qualify candidates according to specific job knowledge and skill requirements through face-to-face interviews and endorse qualified pool to clients
- Developed a Search Assignment Matrix and workflow to aid project acceptance decision-making process
- Institutionalized the research process and created a research database and library
- Conducted a training session on Research, Sourcing, Background Investigation and Internet Mining
- Developed a revised and more comprehensive performance appraisal form with guide scorecards from the balanced score card and competency grid perspectives
Research Specialist
Q2 Executive Search
03.2005 - 02.2006
- Undertake market research, industry studies, analysis and research; and establish developments/new initiatives for Executive Search
First tier DSL Technical Support
Teletech Customer Care Management Phil. Inc.
03.2004 - 08.2004
- Provide technical support to DSL subscribers & furnish an accurate documentation of each case handled
Marketing Assistant/Information Technician (Anti-Infective Business Unit)
Bristol-Myers Squibb (Phil.), Inc.
11.2002 - 01.2004
- Assist the Marketing Director and Manager in creating presentations for sales conferences
- Sets-up a system which will enable the ManCom and key managers to have market data using BMS website
- Monitor special projects and campaigns as medical convention sponsorships
- Sets-up an expense monitoring system and prepares a monthly, YTD, and annual report showing YTD and balance of expenses
Education
Bachelor of Science Degree - Physical Therapy
De La Salle University
04.2002
Organizationsmemberships
Cleveland SHRM
Timeline
Americas Regional Lead - Recruitment Administration Center of Excellence (COE)
AMS (Alexander Mann Solutions)
09.2020 - Current
Investment Banking Sector Lead - Recruitment Administration (Global Recruitment Administration COE)
AMS (Alexander Mann Solutions)
02.2018 - 09.2020
Senior Manager – Recruitment Administration
AMS (Alexander Mann Solutions)
02.2017 - Current
Senior Manager – Recruitment Administration – Cleveland GCSC
AMS (Alexander Mann Solutions)
02.2017 - 09.2020
Client Services Manager – Recruitment Administration
AMS (Alexander Mann Solutions)
08.2014 - 01.2017
Client Services Manager – Sourcing (Global)
AMS (Alexander Mann Solutions)
03.2012 - 08.2014
Team Leader for APAC Sourcing, Recruitment Admin and Business Intelligence
AMS (Alexander Mann Solutions)
08.2010 - 02.2012
Specialist – Support
AMS (Alexander Mann Solutions)
08.2008 - 07.2010
Recruitment Consultant
Avanti People Partnership International, Inc.
07.2006 - 08.2008
Research Specialist
Q2 Executive Search
03.2005 - 02.2006
First tier DSL Technical Support
Teletech Customer Care Management Phil. Inc.
03.2004 - 08.2004
Marketing Assistant/Information Technician (Anti-Infective Business Unit)
Bristol-Myers Squibb (Phil.), Inc.
11.2002 - 01.2004
Bachelor of Science Degree - Physical Therapy
De La Salle University
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