Mei-Ling Matz
Bellingham
Summary
Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business.
Demonstrated knowledge of customer relations, employee training, and restaurant operations. Successful at handling simultaneous tasks in high-volume environments to satisfy customers and assist team members. Familiar with a wide range of beverage options and off-menu preparations.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Boba Barista
Sharetea
Bellingham
09.2025 - Current
- Prepared a variety of boba drinks following standard recipes.
- Maintained cleanliness and organization of the workspace during shifts.
- Assisted customers in selecting drinks and customizing orders.
Barista Trainer
Starbucks
Burien
06.2025 - 09.2025
- Trained new baristas on coffee preparation and customer service techniques.
- Ensured compliance with food safety and sanitation guidelines in the café.
- Guided team members in operating espresso machines and brewing equipment.
Barista
Starbucks
Burien
07.2023 - 09.2025
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Provided exceptional customer service by engaging with customers and addressing their needs.
- Maintained a clean and organized workspace to ensure a positive environment for customers.
- Operated coffee equipment and machinery safely, following all operational guidelines.
- Collaborated with team members to manage busy periods efficiently and effectively.
- Stocked inventory and supplies to ensure availability during peak hours of operation.
- Ensured compliance with health and safety regulations while serving food and beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Education
Highline High School
Burien, WASome College (No Degree) - English Literature
Highline College
Seattle, WASome College (No Degree) - English
Western Washington University
Bellingham, WASkills
- Coffee preparation
- Equipment operation
- Food safety compliance
- Customer service techniques
- Employee training
- Inventory management
- Team collaboration
- Compliance adherence
- Order processing
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Positive environment creation
- Able to multitask
- Barista mentoring
- Performance monitoring
- Performance improvements
- Health and safety compliance
- Order taking
- Sales promotion
- Coffee cupping
- Sales proficiency
- Manual brewing techniques
- Health codes understanding
- Training materials
- Coffee expertise
- POS system operation
- Milk steaming
- Espresso preparation
- Coffee brewing
- Cleanliness standards
- Beverage preparation techniques
Timeline
Boba Barista
Sharetea
09.2025 - Current
Barista Trainer
Starbucks
06.2025 - 09.2025
Barista
Starbucks
07.2023 - 09.2025
Highline High School
Some College (No Degree) - English Literature
Highline College
Some College (No Degree) - English
Western Washington University