Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Meia Perry

Levittown,PA

Summary

Dynamic customer service professional with a proven track record at Wawa, excelling in problem resolution and relationship building. Recognized for enhancing customer loyalty through empathetic conflict resolution and effective coaching. Exceptional service and fostering positive customer experiences.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Wawa
04.2016 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Deli Clerk

State Rd Deli and Market
06.2011 - 01.2016
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

High School Diploma -

Harry S Truman
Levittown, PA
06.2001

Skills

  • Customer service
  • Relationship building
  • Problem resolution

Timeline

Customer Service Representative

Wawa
04.2016 - Current

Deli Clerk

State Rd Deli and Market
06.2011 - 01.2016

High School Diploma -

Harry S Truman

Similar Profiles

CREATE PROFILE
Meia Perry