Meibelyn Chicas
Houston
Summary
Dynamic leader with proven expertise in operations management and customer service, honed at Popeyes Louisiana Kitchen. Excelled in staff management, fostering team agility, and enhancing customer satisfaction. Achieved significant departmental goals through strategic planning and effective mentoring, showcasing exceptional decision-making and relationship-building skills.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
1
1
year of professional experience
Work History
Manager
Popeyes Lousiana Kitchen
10.2024 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Crew Team Member
Popeyes Louisana Kitchen
11.2023 - 02.2024
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
Education
High School Diploma -
Madison High School
13719 White Heather Dr, Houston, TX 7704506-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Documentation and reporting
- Relationship building
- Operations management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Popeyes Lousiana Kitchen
10.2024 - 03.2025
Crew Team Member
Popeyes Louisana Kitchen
11.2023 - 02.2024
High School Diploma -
Madison High School
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