Meichelle Ollis
Erwin,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Agent
Allied Dispatch Solutions
Johnson City, TN
10.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Teleperformance USA
Bristol, TN
07.2021 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Store Associate
Redi-Mart Tobacco Store
Erwin, TN
05.2019 - 12.2020
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Supported loss prevention goals by monitoring shopper behavior.
Customer Service Associate
Citibank
Gray , TN
05.2010 - 07.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered basic technical support for clients on wide range of company products.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Provided information regarding charge accounts and loyalty programs.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
Education
GED -
Osceola Senior High School
Kissimmee, FL05.1997
Skills
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Responding to Difficult Customers
- Data Entry and Maintenance
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Customer Account Management
- Understanding Customer Needs
- Establishing and Maintaining Customer Relationships
- Proactive Self-Starter
- Administrative and Office Support
- Inbound and Outbound Calling
- Cultural Awareness and Sensitivity
- Call Volume and Quality Metrics
- Patient and Empathetic
- Excellent Attention to Detail
Timeline
Customer Service Representative Agent
Allied Dispatch Solutions
10.2021 - Current
Customer Service Representative
Teleperformance USA
07.2021 - 10.2021
Store Associate
Redi-Mart Tobacco Store
05.2019 - 12.2020
Customer Service Associate
Citibank
05.2010 - 07.2017
GED -
Osceola Senior High School