Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meichen Zhu

San Ramon,CA

Summary

Adaptable and resilient professional who thrives in fast-paced, high-responsibility environments. Starting as a Customer Support/Project Assistant at Trismax Inc., I quickly advanced to leading customer success, project coordination, and even supporting marketing and sales functions during a period of significant challenge for the company. My journey with Trismax exemplifies adaptability, dedication, and a proactive approach to learning during a period of significant corporate restructuring and downsizing. I was not only able to adapt but to expand my impact across departments, recognized for my ability to learn quickly, multitask, and deliver high-quality work across multiple functions

Overview

2025
2025
years of professional experience

Work History

Sales & Marketing

Trismax Inc.
  • Delivered product demos and drafted RFPs, translating our product’s value for potential clients and contributing directly to sales efforts.
  • Published weekly blog posts and managed email marketing automation in GHL, helping build brand presence and attract new leads.
  • Contributed to website development, crafting compelling messaging that aligned with our rebranding efforts to appeal to a new market segment.

Customer Success Lead

Trismax Inc.
06.2023 - Current
  • Acted as the main point of contact in all client interactions, conducting virtual support meetings to troubleshoot issues, offer product guidance, and provide consultative support, which strengthened client relationships and satisfaction.
  • Single-handedly built a comprehensive help center from scratch, providing detailed tutorials, step-by-step guides, and instructional videos for all key software features
  • Efficiently managed Jira tickets to track and address client issues, authored detailed enhancement and bug requests, and worked closely with the development team to prioritize product improvements
  • Proactive Client Communication: Provided timely updates and best-use practices, helping clients maximize product value and functionality,

Project Coordinator

Trismax Inc.
06.2023 - Current
  • Managed Project Timelines and Deliverables: Organized and monitored project schedules, ensuring all tasks aligned with established timelines and client expectations. Provided weekly status updates to stakeholders to maintain transparency and alignment.
  • Organized both internal and client-facing meetings, setting agendas, documenting action items, and ensuring follow-through on deliverables to drive project success.

Education

Bachelor of Arts - Economics, Psychology

Amherst College
Amherst, MA
06-2022

Skills

    ●Soft Skills: strong time-management, communication, collaboration, and problem-solving skills

    ● Technical Skills: proficient in Microsoft Office Suite, Google Suite, Jira, CRM tools (GHL), Wix website building

Timeline

Customer Success Lead

Trismax Inc.
06.2023 - Current

Project Coordinator

Trismax Inc.
06.2023 - Current

Sales & Marketing

Trismax Inc.

Bachelor of Arts - Economics, Psychology

Amherst College
Meichen Zhu