Meija Cole
Indianapolis,IN
Summary
Enthusiastic and hardworking individual with a wide range of knowledge. Multitasking, independent, and teamwork are all excellent skills I have adapted to getting a job successfully accomplished. Customer service skills with over 5+ years in the U.S. Air Force and over 1+ years in retail. Offering strong comprehension as well as bringing strong work ethic and outstanding organizational skills to any work setting.
Overview
9
9
years of professional experience
Work History
Program Support Assistant
Veterans Health Administration VHA
Indianapolis, Indiana
01.2024 - Current
- Monitored inventory levels and initiated timely ordering processes for supplies.
- Processed financial documents, contracts, expense reports, and invoices efficiently.
- Coordinated vendor communications to ensure prompt delivery of goods and services.
- Addressed customer service inquiries via email and telephone to enhance satisfaction.
- Accurately recorded employee hours for payroll processing using VATAS system.
- Maintained precise records of all engineering activities to support operational integrity.
- Conducted data entry and maintained accurate documentation for various programs.
Security Forces Member
United States Air Force Reserve
Indianapolis, IN
12.2022 - 12.2023
- Maintain readiness and fill gaps in stateside service positions when the active duty forces ship overseas.
- Performed access control duties, including controlling entry into the facility and verifying identification of personnel.
Pass and Identification Clerk
United States Air Force, USAF
Honolulu, HI
02.2021 - 12.2022
- Processed and issued base access passes along with background checks to maintain and filter installation access.
- Provided administrative support such as scheduling appointments or meetings.
- Demonstrated strong customer service skills and handled problems and complaints with proper tact and diplomacy.
- Developed strategies to improve existing identification protocols within organization guidelines.
- Supervised and observed civilian counterparts to ensure duties and tasks were adequately executed with accordance to guidelines.
- Utilized various software applications such as database management systems and record keeping systems to track identifying information.
- Trained new staff members on proper use of equipment and procedures related to identification activities.
- Exercised attention to detail to ensure above and beyond product quality.
- Organized and maintained filing systems for confidential documents.
Security Forces Member
United States Air Force, USAF
Honolulu, HI
04.2018 - 12.2022
- Conducted security patrols of assigned areas to detect suspicious activity and potential threats.
- Performed access control duties, including controlling entry into the facility and verifying identification of personnel.
- Developed plans for responding to various types of security incidents.
- Provided training on security procedures to new personnel.
- Responded to emergency situations such as fire alarms, bomb threats, natural disasters, and medical emergencies.
- Maintained logs of activities related to security operations and reported findings to appropriate authorities.
- Participated in regular drills and exercises designed to test response times and effectiveness in an emergency situation.
Key Sales Associate
Piercing Pagoda of Zale
Indianapolis, IN
11.2016 - 03.2018
- Provided excellent customer service by greeting customers, answering questions, and responding to requests.
- Assisted in merchandising and display of products to maximize sales potential.
- Helped maintain an inventory of stock on hand at all times by ordering products when necessary.
- Tracked monthly performance metrics related to sales goals for assigned territory.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Operated the cash register accurately and efficiently while adhering to all company policies and procedures.
Education
High School Diploma -
Southport High School
Indianapolis, IN05.2017
Some College (No Degree) - General Studies
University of Maryland Global Campus
Hyattsville, MDSkills
- Military Operations
- Administrative support
- Microsoft Office
- Customer Service
- Attention to Detail
- Critical Thinking
- Leadership Skills
- Work Well Under Pressure
- Communication Skills
- Scheduling and Organizing
Accomplishments
- Chosen and awarded with Senior Airmen Below the Zone (BTZ) out of 9 personnel for exceptional work performance and dedication.
- Completed Airmen Leadership School to certify supervisory role.
- Awarded with Defender of the Month in 2019 and 2021 for being a reliable Airmen and performing above my peers.
- Awarded High Reliability Hero - Certificate of Excellence in 2024 for exemplary application of High Reliability Organization (HRO) principles.
Timeline
Program Support Assistant
Veterans Health Administration VHA
01.2024 - Current
Security Forces Member
United States Air Force Reserve
12.2022 - 12.2023
Pass and Identification Clerk
United States Air Force, USAF
02.2021 - 12.2022
Security Forces Member
United States Air Force, USAF
04.2018 - 12.2022
Key Sales Associate
Piercing Pagoda of Zale
11.2016 - 03.2018
High School Diploma -
Southport High School
Some College (No Degree) - General Studies
University of Maryland Global Campus
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