Meike Bennett-Lorenz
Cadillac,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
RCA
United States Post Office
10.2022 - Current
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
Field Representative
United States Census Bureau
02.2021 - 09.2023
- Worked on several surveys: Current Population Survey (CPS), Survey of Income and Program Participation (SIPP), American Housing Survey (AHS) and the Post-Enumeration Survey (PES).
- Completed survey information in full, on time and with high accuracy.
- Traveled up to 150 miles per day to visit case locations.
- Traveled to other locations to help other regions Field Representatives complete surveys.
Census Enumerator
United States Census Bureau
06.2020 - 10.2020
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
Restaurant Manager
The Timbers Restaurant
12.2013 - 10.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Associate of Arts - Accounting And Business Management
Davenport University
Grand Rapids, MI06.2009
Skills
- Effective Customer Communication
- Professional Relationships
- Customer Service Best Practices
- Hiring and Training
- Staff Development Talent
- Complaint Resolution
- Inventory Control
- Active Listening
- Complex Problem-Solving
- Conflict Resolution
- Payroll Management
- Intuit QuickBooks
Timeline
RCA
United States Post Office
10.2022 - Current
Field Representative
United States Census Bureau
02.2021 - 09.2023
Census Enumerator
United States Census Bureau
06.2020 - 10.2020
Restaurant Manager
The Timbers Restaurant
12.2013 - 10.2018
Associate of Arts - Accounting And Business Management
Davenport University