Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meikia Jackson

Arlington,VA

Summary

Developed technical expertise in fast-paced, hands-on environment, focusing on diagnostics and maintenance of complex systems. Adept at identifying and resolving issues efficiently, leveraging strong analytical and problem-solving skills. Seeking to transition into new field, bringing valuable technical experience and commitment to continuous improvement.

Personable and compassionate with strong commitment to supporting individuals through comprehensive case management. Knowledge of case assessment and resource coordination, combined with proficiency in administrative tasks and client advocacy. Dedicated to making positive impact by ensuring clients receive support they need for improved outcomes.

Overview

26
26
years of professional experience

Work History

Administrative Assistant of Programs 

Friends of Guest House
06.2024 - Current
  • Support the Director of Programs in: the creation and maintenance of efficient organizational systems (Policies/Procedures/Protocols/Files) in support of all programs which fall under the responsibility of the Director of Programs including the accurate and timely management of records which fall under the responsibility of Director of Programs
  • prepare and disseminate correspondence at the direction of the Director of Programs
  • preparation for regular (daily) meetings and take notes for Director of Programs
  • Liaison among the various Program Coordinators and Staff which fall under the direction of the Director of Programs regarding daily operations, meetings, trainings, and FOGH participant concerns.
  • Reads log book from previous shift to note/address any items requiring attention, and completes appropriate log entries and incident reports during scheduled shift.
  • Provides desk coverage for scheduled shift, answering and routing calls or recording messages according to agency procedures.
  • Maintains a consistent presence throughout the facility during scheduled shift, ensuring your awareness of the activity going on in all areas, maintaining safety for residents and staff.
  • Monitors residential areas by remaining visible and interacting regularly and informally with residents.
  • Consults with Case Managers and Program Director regarding residents’ personal needs, behavior and service planning.
  • Ensures residents are following schedule of activities approved by Case Managers.
  • Dispenses residents’ medication to residents according to agency protocol and guidelines.
  • Complies with all Friends of Guest House and DOC policies and procedures.
  • Records, Reads, Reviews SLACK regularly address any items requiring attention. Provides timely communication of information (i.e., in person and via the interoffice social media platform, phone calls, text messages, emails, etc.)
  • Transporting residents in agency vehicles as needed and accompanying residents to various appointments and events in the community.
  • Provides regular emergency substitutions of shift coverage due to understaffing or callouts.
  • Supports the Compliance Officer in the timely and accurate recording of groups and interactions in computerized data management systems.
  • Serves as a positive role model for residents, utilizes active listening to support residents to problem solve, prompt utilization of coping skills, etc., in the absence of the Case Managers.
  • Follows security protocols including conduction of bag checks and metal detector wanding for residents returning from outside of the facility, and visitors as needed.
  • Maintains a consistent presence throughout the facility, by remaining visible and interacting regularly with residents to ensure your awareness of the activities going on in all residential and staff areas to maintain control and assure safety of clients and staff in building and on grounds.
  • Supports Compliance Officer in ensuring accurate and timely completion of all required activities and documentation related to agency (FOGH) compliance with all partnering agencies policies and procedures in appropriate logs and online/computer-based records of resident activities, Incident reports, Medication, UA/BA Logs (Meds Safety), Emergency Preparedness Drills (Fire safety) and Refrigerator/Freezer temps (Food Safety).
  • Assist in coordinating resident and staff appreciation events (e.g., birthdays, anniversaries, etc.)
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed email correspondence and handled incoming and outgoing mail and faxes.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted coworkers and staff members with special tasks on daily basis.

SOCIAL SERVICE CASE MANAGEMENT

Delaware Health and Social Services (DHSS)
11.2021 - 08.2023
  • Interviews applicants, family members and others to determine eligibility for assistance
  • Assist with plan to aid and assist applicant to receive care and assistance needed in collaboration with agencies and other appropriate resources
  • Prepares case histories, reports, maintains records and chronological logs of case activities
  • Coordinates with other agencies, and resources to expedite the process on behalf of applicant
  • Evaluates information derived from applicant interviews, counseling sessions, case history and other pertinent sources and refers to proper channels for review
  • Provides counseling to clients and families prior to receiving requested service and assistance
  • Provide appropriate services quickly and accurately
  • Answer telephone, screen calls, refer to appropriate worker/POD or agency, and take messages
  • Photocopy, date stamp and distribute information as requested
  • Mail applications as appropriate/with date sent
  • Maintain forms and supplies for efficient unit operation
  • Maintain closed files
  • Update applications in app tracker daily
  • Coordinate case transfers to other DSS locations or DIS case file
  • Prepare and process documents for and through the Document Imaging System (DIS) via scanning, tagging, and indexing
  • Assess priorities daily
  • Use proper care in operating assigned equipment
  • Division of Social Services (DSS)
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
  • Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.

Residential Service Specialist/Case Management

New Hope Housing/Baileys Shelter
07.2018 - 02.2021
  • Completed essential forms for intake and checkout procedure
  • Consulted with Coordinator of Residential Services and other Case Managers regarding residents' personal needs, behavior, and service planning
  • Completed forms and notes for and about clients’ provided services
  • Conducted assessments of clients, developing treatment plans and/or safety interventions, monitoring progress toward service goals, and facilitating appropriate termination of treatment in compliance with state and community regulations
  • Coordinated services with internal and external partners, families, and clients; linking clients to various resources in the community or within the agency based on their needs, such as housing, healthcare, food security, benefits, employment, and social supports
  • Engaged clients in social and educational skill building activities to assist in the development of daily living skills to help clients function in the community
  • Assisted with basic safety and crisis prevention planning
  • Participated in weekly meetings with the Supervisor to review cases, provide updates, review submitted documents, discuss newly assigned clients
  • Assisted with front desk coverage, greet visitors, guests, volunteers, and other individuals, answering phones; coordinating donation deliveries; working directly with volunteers and donors, the public, and New Hope Housing guests and staff members on an as needed basis
  • Ensures the safe and manageable living environment for the shelter resident
  • Maintains all required documents of resident’s activities weekly on a current basis
  • Taught out of Poverty Training for employees and shelter guest
  • Coordinated taxi assistance, bus tokens, linens, and toiletries for guests to establish procedures
  • Modeling a caring, concerned, and respectful attitude toward guests and maintains adherence to guest guidelines and upholds shelter procedures
  • Familiar with and complies with policies and procedures
  • Transporting guests when requested or needed in agency vehicles, including the agency’s15-passenger van

Facility Manager

Arlington County Government
03.1999 - 02.2021
  • Monitor and implement all adult and youth, daily operation of activities
  • Monitor all active fields i.e., softball field, soccer field, tennis courts, and basketball courts to ensure safety and cleanliness
  • Ensure that all patrons are safe and informed about operation of facilities during inclement weather
  • Monitor front desk ensure that all patrons check in
  • Greet all customers and give them the proper information necessary or assist them with what they may need
  • Check and monitor equipment and inspect facility daily, report problems, initiate work orders when necessary
  • Working with the department's Risk Management staff, provide and maintain a safe and secure facility for customers and staff
  • Ensure efficient and effective building operations and maintenance schedules to provide the highest level of cleanliness and comfort to the customers and staff
  • Serve as building monitor throughout the workday
  • Duties include responding to emergencies, customer concerns, equipment/supply needs, and janitorial oversight
  • Assist the Coordinator of Aquatics with pool operations as needed
  • Process facility membership as needed for all facilities
  • Opens and/or closes facilities and assured security system is operable
  • Works as a monitor for the Facilities Operations Team Leader who makes specific assignments, explains policies and procedures and reviews work for quantity and quality of completed projects
  • Collects applicable fees for items issued, accounts for monies collected safeguards funds
  • Arranges furniture and equipment for various types and sizes of events; puts up and takes down special event decorations
  • May assist in conducting event
  • Monitors inventories, number, and condition of items on hand (removes damaged or unusable equipment)
  • Coordinates with Facility Director to ensure adequate equipment is available in sufficient for activities

Administrative Office/Program Manager

Federal Housing Finance Agency
05.2012 - 12.2017
  • Assisted in managing Business Operations Branch (BOB) Microsoft SharePoint website and supports8 Program Managers' and their employee's administrative duties
  • Selected as1 of10 (out of300+ applicants) to participate in qualitative/quantitative research, development of statistical/financial tables and graphic displays, etc
  • Assisted in preparing Congressional position/briefing papers and replies to inquiries regarding policies and procedures
  • Performed quality control per FHFA National Association of State Boards of Accountancy Sponsorship to ensure continuance of continuing education credit for FHFA programs
  • Assisted the FHFA management team with preparing and monitoring the DER annual budget by tracking and monitoring funds
  • Proofread, edits, and produces correspondence and reports for budget and other DER related document
  • Managed DER offices time and attendance reports bi-weekly
  • Managed schedule for training, conferences, and other projects, assisting with preparation and distribution of agendas and/or pertinent documents for upcoming events
  • Assisted with the management of all data calls and prepares reports as needed
  • Purchase card holder for the entire division
  • Purchased all needed supplies needed through different venues (i.e., OfficeMax, Office Depot)
  • Made all purchases and track all orders
  • Answered a high volume of incoming calls and in-person inquires
  • Acted as liaison and maintained open communication among executives, administrative staff
  • Prepared correspondence: proofed and edits documents to ensure accuracy and consistency
  • Updated and maintained senior leadership calendars, and assisted managers with special projects as needed, including office moves

Executive Management Assistant

Defense Information Systems Agency
03.2009 - 05.2012
  • Served as Management Assistant for the Chief of the Professional Development and Visual of Manpower, Personal, Security (MPS) (Senior Executive Level) for (DISA) responsible for daily administrative and secretarial duties
  • Assisted with a200 employee BRAC move from Arlington, VA to Fort Meade, MD
  • Served as the Records Management Coordinator for all record custodians for the entire division
  • Ensure that all records are current or disposed of properly
  • Received visitors and telephone calls from the high-ranking officials from the DoD, other Federal agencies and Senior Executive private sector personnel located locally and worldwide
  • Exclusively controlled the Division Chief's calendar, including scheduling meetings, reviewing all calendar issues and requirements, and adjusting priorities accordingly
  • Reviewed incoming correspondence for the MPS5 front office, routing matters to the appropriate action officers and/or preparing draft responses for signature
  • Coordinated and prepared itineraries and reports on the Division Chief's travel, both domestic and foreign, and TDY using the Defense Travel System (DTS)
  • Administrator and technical support for organizational and automated programs including supply and equipment management, time and attendance, publications, forms, records, and reports control
  • Assisted in conducting detailed analysis of complex functions and work processes of the organization
  • Records, queries, edits and/or extracts data from the Joint Table of Distribution (JTD), or any other relevant system or database
  • Maintained, gathered, and compiled records of organization workflow charts, staffing levels, mission and function statements, program resource use and availability of internal audit reports
  • Prepared and/or coordinated the preparation, release, control and distribution of all correspondence, reports, briefings, and other documents
  • Developed methods for automating administrative reports considering the interrelationships of reports and multiple uses of data
  • Initiated and monitored AIMS taskers to ensure suspense’s are met on time
  • Determined data categories to be established, sorting, and calculating functions to be performed, and procedures to be entered in database
  • Demonstrated a broad understanding of the professional development opportunities within DISA as Workforce Development Liaison to the Agency's Centers, including Joint Forces Headquarters (JFHQ) and the White House Communications Agency (WHCA)
  • Performed monthly collaborative team meetings with Workforce Center leads and Training Coordinators to address developmental processes and procedures to be implemented across the Agency
  • Conducted semi-annual training needs assessment to evaluate training and developmental needs and offers way to align needs with development opportunities
  • Provided complete, accurate, and timely customer support and technical assistance to more than6,000 civilian and military employees in25 states and7 countries using the DISA Online Training System (DOTS)
  • Supported the Mission Support (MS) contract for centrally funded course offerings
  • Creates the quarterly MS schedule, adds schedule to the online system, and advertises course availability
  • Coordinated course offerings with field locations
  • Managed employee registrations and waitlists
  • Reserved training rooms and oversees classroom set-up prior to course offerings
  • Coordinated training instructors' access to DISA facility; escorted training personnel to designated classrooms for instruction
  • Performed post-course process, ensuring employees receive credit for courses taken
  • Consolidated feedback from post-course survey results to improve processes
  • Program Manager for the SKILLS application which supports the DISA Talent Management System (DTMS), an automated organizational and workforce assessment and development tool designed to identify and address training, education, and developmental competencies and skill requirements for the Agency
  • Frequently conducted peer reviews for processes, policies, and reference guides within the division to be implemented across the Agency, providing feedback and recommendations for improvement
  • Participated in team meetings, contributing ideas to team members/chain of command, identifying, and offering solutions to issues impacting the mission, and providing constructive critical analysis for others to identify and resolve issues impacting the organization's mission
  • Supported the division's knowledge retention and management initiative via the Agencyadopted SharePoint platform
  • Migrated division program management files from the sunset shared drive
  • Created branch level workspaces for management of the various programs throughout the division
  • Ensured division site complied with Directorate standardization requirements

Education

High School -

Washington Liberty
Arlington, VA
06.1992

Skills

  • Typing70 wpm
  • Microsoft office
  • Human Resources
  • Data collection
  • Proofreading
  • Senior Leadership
  • Change Management
  • Workforce Development
  • Program Management
  • Talent Management
  • Qualitive Research
  • Statistics
  • Risk Management
  • Customer service
  • Attention to detail
  • Works Well Under Pressure
  • Multitasking and organization
  • Written/Verbal communication
  • Troubleshooting
  • Maintenance and repairs
  • Quality control
  • Preventive Maintenance
  • Mechanical Knowledge
  • Documentation and reporting
  • Equipment maintenance
  • Work Planning and Prioritization
  • Customer interaction
  • System troubleshooting
  • Workload management
  • Routine Inspections
  • Equipment Repair
  • Deadline oriented
  • OSHA compliance
  • Team Training
  • Relationship building
  • Safety Equipment
  • Product Inspections

Timeline

Administrative Assistant of Programs 

Friends of Guest House
06.2024 - Current

SOCIAL SERVICE CASE MANAGEMENT

Delaware Health and Social Services (DHSS)
11.2021 - 08.2023

Residential Service Specialist/Case Management

New Hope Housing/Baileys Shelter
07.2018 - 02.2021

Administrative Office/Program Manager

Federal Housing Finance Agency
05.2012 - 12.2017

Executive Management Assistant

Defense Information Systems Agency
03.2009 - 05.2012

Facility Manager

Arlington County Government
03.1999 - 02.2021

High School -

Washington Liberty

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Meikia Jackson